Assistant Operation Manager
3 weeks ago
**Responsibilities**
- Assist in the coordination and execution of daily operational activities to meet business objectives.
- Oversee the recruitment process for healthcare professionals and ensuring recruitment target is meet by collaborating with recruiters to meet client's need.
- Collaborating with administrative staff to ensure accurate records staff credentials is up to standards.
- Collaborate with team members to identify areas for improvement in workflow and efficiency.
- Build strong relationship with client to ensure service satisfaction
- Respond to inquiries from team members and provide assistance as necessary to resolve issues.
- Participate in training sessions and continuous improvement initiatives to develop skills and knowledge relevant to the role.
- Implement tools and technologies (e.g., scheduling software, recruitment platforms) to streamline operations.
- Manage and report on key performance indicators (KPIs), including staffing metrics, client satisfaction, and operational costs.
- Work with finance teams to track revenue, expenses, and ensure efficient use of resources.
- Lead and supervise a team of recruiters, schedulers, and other operations staff.
- Maintain accurate records of staffing activities, including contracts, payroll, timesheets, and certifications.
- Prepare regular reports for upper management, detailing operational performance, client feedback, and staffing metrics.
- Ensure proper documentation for compliance with labor laws, healthcare regulations, and client agreements.
**Qualification and Skills Requirements.**
- **Post -secondary education in business, healthcare related field.**:
- **Minimum 3 years leadership experience.**:
- Strong knowledge and Understanding of different roles within healthcare (e.g., nursing, allied health, administrative).
- Expertise in workforce planning and the ability to balance demand with supply
- Excellent communication skills, organization skills, both verbal and written.
- Ability to analyze data, identify trends, and make decisions that improve operational performance.
- Proficiency in using standard office software (e.g., Microsoft Office Suite).
- Strong organizational skills and the ability to juggle multiple projects and priorities simultaneously
- Strong understanding of budgeting, cost control, and financial management in a healthcare staffing context.
- Flexibility to adapt to changing priorities and work demands.
This position is ideal for individuals seeking an opportunity to contribute meaningfully within an operations-focused environment while developing their professional skills.
**Benefits**:
- Dental care
- Extended health care
- On-site gym
- Vision care
- Work from home
Flexible language requirement:
- English required
Schedule:
- Monday to Friday
- On call
**Education**:
- Bachelor's Degree (required)
**Experience**:
- Leadership: 3 years (required)
- healthcare related: 2 years (required)
Work Location: Hybrid remote in Calgary, AB T2E 7H7
Expected start date: 2024-12-16
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