![Innovatia Inc.](https://media.trabajo.org/img/noimg.jpg)
Bilingual Technical Support Specialist
4 weeks ago
Innovatia Technical Services Inc. (ITSI), a wholly owned subsidiary of Innovatia Inc., is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds' most successful Fortune 500 and Fortune 1000 companies.
**Location**: On-site in Gatineau, QC.
**Responsibilities**:
- Network and system monitoring and management, recording and resolving customer issues in a timely manner utilizing the provided software tool sets
- Diagnoses and identification of system faults and root-cause, enabling quick and controlled recovery of services
- Following SOP/SLA guidelines, providing the escalation of Critical Incidents to Operations Management to facilitate governmental reporting requirements
**Qualifications**:
- Bilingual in English and French, with strong verbal and written communication skills in both languages
- 1-3 years of related work experience in an operation's center environment
- Technical troubleshooting experience in network or software environments
- Preferred Certifications
- CompTIA Network + / Cisco CCENT
- CompTIA Linux+
- VCA: VMware Certified Associate
- CompTIA Server + / MCSA: Microsoft Certified Solutions Associate
- Any Microsoft Azure Fundamentals Certification
- Beneficial Certifications
- VCP: VMware Certified Professional VMware Certified Associate Workforce Mobility
- CCNA: Cisco Certified Network Associate
- Network protocol monitoring or support in: VPN, MPLS, BGP, VOIP, SIP
- Experience administering Microsoft CRM, Antivirus, and Backup solutions
- Network Monitoring experience using Nagios, ScienceLogic, Solarwinds, Federos, Zabbix, PagerDuty, or other dashboard monitoring solution
- Experience using ServiceNow, Remedy, or other ITSM platform
- ITIL Certification to foundation level an asset
- Must be able to work a 24/7 rotating shift
- Must be able to work overtime as required
Benefits at Innovatia
- Assistance with relocation expenses, if required
- Comprehensive medical and dental insurance with employer paid premiums and immediate eligibility for coverage
- Life insurance & long-term disability coverage
- Employee Assistance Program (EAP) with 24/7 access
- Robust reward & recognition programs
- Company matching RRSP program
- Company incentive programs offered
- Paid vacation and holidays
- Focus on work/life balance
Innovatia is an equal opportunity employer.
-
Technical Support Analyst
4 weeks ago
Gatineau, Canada Bilingual Squad Full timeOur client located in Gatineau, Quebec has an urgent need for an IT Tech Support/Help Desk Analyst t. We are looking for someone who wants to grow with the organization into a role of IT Security Manager. Career enhancement and professional development opportunities are endless. I would welcome the opportunity to speak with you -please let me know if you are...
-
Bilingual Technical Support Specialist
3 weeks ago
Gatineau, Canada Innovatia Inc. Full timeInnovatia Technical Services Inc. (ITSI), a wholly owned subsidiary of Innovatia Inc., is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With...
-
Bilingual Technical Support Specialist
2 weeks ago
Gatineau, Quebec, Canada Innovatia Inc. Full timeInnovatia Technical Services Inc. (ITSI), a wholly owned subsidiary of Innovatia Inc., is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With...
-
Technical Writer
2 days ago
Gatineau, Canada Bronson Technical Search Full timeContract: 1 year + potential 2-year extensionLocation: Onsite - Gatineau, Quebec (975 Blvd St-Joseph)Security Clearance: SecretDo you have a passion for clear, concise technical writing and translation? Are you an expert in ammunition and explosives?We are looking for a Bilingual Senior Technical Writer for our cleint! In this role, you will be responsible...
-
Technical Writer
1 week ago
Gatineau, Canada Bronson Technical Search Full timeContract: 1 year + potential 2-year extensionLocation: Onsite - Gatineau, Quebec (975 Blvd St-Joseph)Security Clearance: SecretDo you have a passion for clear, concise technical writing and translation? Are you an expert in ammunition and explosives?We are looking for a Bilingual Senior Technical Writer for our cleint! In this role, you will be responsible...
-
Bilingual Technical Support Specialist
2 weeks ago
Gatineau, Canada Innovatia Full timeInnovatia Technical Services Inc. (ITSI), a wholly owned subsidiary of Innovatia Inc., is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With...
-
Bilingual Technical Support Specialist
2 weeks ago
Gatineau, Quebec, Canada Innovatia Full timeInnovatia Technical Services Inc. (ITSI), a wholly owned subsidiary of Innovatia Inc., is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With...
-
Help Desk Specialist
4 weeks ago
Gatineau, Canada TalentWorld Full timeReady to be part of a dynamic team revolutionizing customer support? Dive into a role where your problem-solving prowess and bilingual French skills shine. As a Tier 1 Helpdesk Specialist Remote, you'll tackle challenges head-on, delivering top-notch service to our diverse clientele. With flexible shifts and the opportunity to obtain a Protected B...
-
Help Desk Specialist
4 weeks ago
Gatineau, Canada TalentWorld Full timeReady to be part of a dynamic team revolutionizing customer support? Dive into a role where your problem-solving prowess and bilingual French skills shine. As a Tier 1 Helpdesk Specialist Remote, you'll tackle challenges head-on, delivering top-notch service to our diverse clientele. With flexible shifts and the opportunity to obtain a Protected B...
-
Help Desk Specialist
4 weeks ago
Gatineau, Canada TalentWorld Full timeReady to be part of a dynamic team revolutionizing customer support? Dive into a role where your problem-solving prowess and bilingual French skills shine. As a Tier 1 Helpdesk Specialist Remote, you'll tackle challenges head-on, delivering top-notch service to our diverse clientele. With flexible shifts and the opportunity to obtain a Protected B...
-
Help Desk Specialist
4 weeks ago
Gatineau, Canada TalentWorld Full timeReady to be part of a dynamic team revolutionizing customer support? Dive into a role where your problem-solving prowess and bilingual French skills shine. As a Tier 1 Helpdesk Specialist Remote, you'll tackle challenges head-on, delivering top-notch service to our diverse clientele. With flexible shifts and the opportunity to obtain a Protected B...
-
Help Desk Specialist
4 weeks ago
Gatineau, Canada TalentWorld Full timeReady to be part of a dynamic team revolutionizing customer support? Dive into a role where your problem-solving prowess and bilingual French skills shine. As a Tier 1 Helpdesk Specialist Remote, you'll tackle challenges head-on, delivering top-notch service to our diverse clientele. With flexible shifts and the opportunity to obtain a Protected B...
-
Noc Technical Support Specialist
4 weeks ago
Gatineau, Canada Innovatia Inc. Full timeInnovatia Technical Services Inc. (ITSI), a wholly owned subsidiary of Innovatia Inc., is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With...
-
Noc Technical Support Specialist
4 weeks ago
Gatineau, Canada Innovatia Inc. Full timeInnovatia Technical Services Inc. (ITSI), a wholly owned subsidiary of Innovatia Inc., is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With...
-
Bilingual Technical Writer
2 weeks ago
Gatineau, Canada Adecco Canada Full timeAdecco is currently recruiting for a Bilingual Technical Writer. This is a 11 month On-site contract opportunity with a possibility of extension. This role is with one of our government client based in Ottawa. The successful candidate must be eligible for Secret Security Clearance. The Bilingual Technical Writer will have the following responsibilities: ...
-
Bilingual Technical Writer
2 days ago
Gatineau, Canada Adecco Canada Full timeAdecco is currently recruiting for a Bilingual Technical Writer. This is a 11 month On-site contract opportunity with a possibility of extension. This role is with one of our government client based in Ottawa. The successful candidate must be eligible for Secret Security Clearance. The Bilingual Technical Writer will have the following...
-
Bilingual Technical Writer
2 weeks ago
Gatineau, Canada Adecco Canada Full timeAdecco is currently recruiting for a Bilingual Technical Writer. This is a 11 month On-site contract opportunity with a possibility of extension. This role is with one of our government client based in Ottawa. The successful candidate must be eligible for Secret Security Clearance. The Bilingual Technical Writer will have the following...
-
Help Desk Specialist
2 weeks ago
Gatineau, Quebec, Canada TalentWorld Full timeReady to be part of a dynamic team revolutionizing customer support? Dive into a role where your problem-solving prowess and bilingual French skills shine. As a Tier 1 Helpdesk Specialist Remote, you'll tackle challenges head-on, delivering top-notch service to our diverse clientele. With flexible shifts and the opportunity to obtain a Protected B...
-
Systems Configuration Management Specialist
1 month ago
Gatineau, Canada Holt Executive Full timeHolt Executive are currently partnered with a leading Global Satellite Operator who provide reliable and secure satellite-delivered voice and high-speed data communications solutions to broadcast, telecommunications, corporate and government customers worldwide. Their Low Earth Orbit (LEO) satellite network will revolutionize global broadband connectivity. ...
-
Systems Configuration Management Specialist
1 month ago
Gatineau, Canada Holt Executive Full timeHolt Executive are currently partnered with a leading Global Satellite Operator who provide reliable and secure satellite-delivered voice and high-speed data communications solutions to broadcast, telecommunications, corporate and government customers worldwide. Their Low Earth Orbit (LEO) satellite network will revolutionize global broadband connectivity. ...