Customer Success Manager

2 weeks ago

Vancouver, Canada West X Business Solutions Full time

Company Overview:
We are a leading provider of Xerox products and solutions to customers across British Columbia. We specialize in the sale of Xerox printers, multi function devices, and document management solutions to businesses of all sizes, from small startups to large corporations. We pride ourselves on excellent customer service and are seeking a Customer Success Manager to help support our sales reps and handle customer inquiries.

Job Summary:
As a Customer Success Manager, you will be responsible for managing customer inquiries and issues on behalf of our sales reps. You will work closely with our sales team to ensure our customers receive top-notch service and support throughout their entire customer journey. Your goal will be to ensure customer satisfaction, retention, and loyalty.

Key Responsibilities:
Serve as the primary point of contact for customer inquiries and issues.

Work closely with sales reps to support their customer needs.

Collaborate with Xerox, our largest partner, to resolve customer issues quickly

Manage customer complaints, ensuring that they are resolved promptly and effectively.

Develop and maintain strong relationships with our customers.

Ensure customer satisfaction and retention by providing excellent customer service.

Use customer feedback to identify opportunities for improvement and provide feedback to our management team.

Collaborate with the sales team to identify areas for growth and revenue expansion.

Provide regular reports on customer satisfaction and engagement to management.

**Requirements**:
Bachelor's degree in Business Administration, Marketing, or a related field an asset

2+ years of experience in customer success or a related field

Excellent communication and interpersonal skills

Strong problem-solving and critical thinking abilities

Ability to work independently and as part of a team.

Proficient in Microsoft Office and customer relationship management software

Strong attention to detail and organizational skills

Ability to multitask and prioritize workload.

**Benefits**:
Competitive salary and benefits package

Hybrid work environment

Collaborative and dynamic work environment

Opportunities for professional development and training

  • Customer Success Manager

    4 days ago

    Vancouver, British Columbia, Canada Daifuku Co Full time

    As a Customer Success Manager at Daifuku, you will be a key player in ensuring the success and satisfaction of our clients. This role requires a strategic mindset, exceptional communication skills, and the ability to manage a portfolio of 145 companies. You will play a critical role in driving the voice of the customer, managing renewals, and fostering...

  • Customer Success Manager

    3 weeks ago

    Vancouver, Canada Daifuku Co Full time

    As a Customer Success Manager at Daifuku, you will be a key player in ensuring the success and satisfaction of our clients. This role requires a strategic mindset, exceptional communication skills, and the ability to manage a portfolio of 145 companies. You will play a critical role in driving the voice of the customer, managing renewals, and fostering...

  • Customer Success Manager

    7 days ago

    Vancouver, Canada Daifuku Co Full time

    As a Customer Success Manager at Daifuku, you will be a key player in ensuring the success and satisfaction of our clients. This role requires a strategic mindset, exceptional communication skills, and the ability to manage a portfolio of 145 companies. You will play a critical role in driving the voice of the customer, managing renewals, and fostering...

  • Customer Success Manager

    3 weeks ago

    Vancouver, Canada Daifuku Co Full time

    As a Customer Success Manager at Daifuku, you will be a key player in ensuring the success and satisfaction of our clients. This role requires a strategic mindset, exceptional communication skills, and the ability to manage a portfolio of 145 companies. You will play a critical role in driving the voice of the customer, managing renewals, and fostering...

  • Customer Success Manager

    4 weeks ago

    Vancouver, Canada Daifuku Co Full time

    As a Customer Success Manager at Daifuku, you will be a key player in ensuring the success and satisfaction of our clients. This role requires a strategic mindset, exceptional communication skills, and the ability to manage a portfolio of 145 companies. You will play a critical role in driving the voice of the customer, managing renewals, and fostering...

  • Customer Success Manager

    2 weeks ago

    Vancouver, Canada West X Business Solutions Full time

    Company Overview:We are a leading provider of Xerox products and solutions to customers across British Columbia. We specialize in the sale of Xerox printers, multi function devices, and document management solutions to businesses of all sizes, from small startups to large corporations. We pride ourselves on excellent customer service and are seeking a...

  • Customer Success Manager

    5 days ago

    Vancouver, Canada Ntirety Full time

    The Customer Success Manager will take a leadership role in maintaining relationships with clients by leading the post-sale account management team. The role is responsible for the management of programs designed to accelerate revenue, improve overall productivity, and sales effectiveness of Ntirety’s customers. This position will be required to interface...

  • Customer Success Manager

    2 weeks ago

    Vancouver, Canada West X Business Solutions Full time

    **Company Overview**: We are a leading provider of Xerox products and solutions to customers across British Columbia. We specialize in the sale of Xerox printers, multi function devices, and document management solutions to businesses of all sizes, from small startups to large corporations. We pride ourselves on excellent customer service and are seeking a...

  • Customer Success Manager

    3 weeks ago

    Vancouver, Canada West X Business Solutions Full time

    Company Overview:We are a leading provider of Xerox products and solutions to customers across British Columbia. We specialize in the sale of Xerox printers, multi function devices, and document management solutions to businesses of all sizes, from small startups to large corporations. We pride ourselves on excellent customer service and are seeking a...

  • Customer Success Manager

    5 days ago

    Vancouver, Canada Ntirety Full time

    **COMPANY OVERVIEW**: When it comes to a cybersecurity crisis, the question is not if, but when it will happen - that’s why Ntirety’s mission to provide proactive compliant security is crucial in today’s business landscape. No matter what role or department you work in, being a part of Ntirety means supporting all of our different teams to help keep...

  • Customer Success Manager

    5 days ago

    Vancouver, Canada Quadient Full time

    Quadient Accounts Payable by Beanworks is on a mission to empower accounting teams to succeed. We are revolutionizing the world of accounting software by disrupting traditional solutions with elegant, cloud-based Accounts Payable Automation software. We want you to join the growing team; come and be a part of our EPIC family! We are looking for a **Customer...

  • Customer Success Manager

    5 days ago

    Vancouver, Canada Quadient Full time

    **Customer Success Manager** Quadient Accounts Payable by Beanworks is on a mission to empower accounting teams to succeed. We are revolutionizing the world of accounting software by disrupting traditional solutions with elegant, cloud-based Accounts Payable Automation software. We want you to join the growing team; come and be a part of our EPIC...

  • Customer Success Manager

    2 weeks ago

    Vancouver, Canada T-Net British Columbia Full time

    Our Customer Success team is hyperfocused on providing an exceptional customer lifecycle experience. We are a dedicated team who enjoy what we do and are serious about making a positive impact on our customers' businesses.Who you are:As a Clio Customer Success Manager, you are highly organized and a consummate people-person. You deliver consistent, high...

  • Customer Success Manager

    1 week ago

    Vancouver, Canada T-Net British Columbia Full time

    Our Customer Success team is hyperfocused on providing an exceptional customer lifecycle experience. We are a dedicated team who enjoy what we do and are serious about making a positive impact on our customers' businesses.Who you are:As a Clio Customer Success Manager, you are highly organized and a consummate people-person. You deliver consistent, high...

  • Customer Success Manager

    2 weeks ago

    Vancouver, Canada T-Net British Columbia Full time

    Our Customer Success team is hyperfocused on providing an exceptional customer lifecycle experience. We are a dedicated team who enjoy what we do and are serious about making a positive impact on our customers' businesses.Who you are:As a Clio Customer Success Manager, you are highly organized and a consummate people-person. You deliver consistent, high...

  • Customer Success Manager

    3 weeks ago

    Vancouver, British Columbia, Canada Quadient Full time

    Quadient Accounts Payable by Beanworks is on a mission to empower accounting teams to succeed. We are revolutionizing the world of accounting software by disrupting traditional solutions with elegant, cloud-based Accounts Payable Automation software. We want you to join the growing team; come and be a part of our EPIC familyWe are looking for a Customer...

  • Customer Success Manager

    5 days ago

    Vancouver, Canada Quadient Full time

    Quadient Accounts Payable by Beanworks is on a mission to empower accounting teams to succeed. We are revolutionizing the world of accounting software by disrupting traditional solutions with elegant, cloud-based Accounts Payable Automation software. We want you to join the growing team; come and be a part of our EPIC family! We are looking for a Customer...

  • Customer Success Manager

    3 weeks ago

    Vancouver, BC, Canada Daifuku Co Full time

    As a Customer Success Manager at Daifuku, you will be a key player in ensuring the success and satisfaction of our clients. This role requires a strategic mindset, exceptional communication skills, and the ability to manage a portfolio of 145 companies. You will play a critical role in driving the voice of the customer, managing renewals, and fostering...

  • Customer Success Manager

    2 weeks ago

    Vancouver, Canada Fatigue Science Full time

    Fatigue Science has developed the world’s leading predictive fatigue management information system, enhancing productivity and safety in mining, transportation, and heavy industry in general. Headquartered in Vancouver, Canada, we build SaaS software that leverages scientifically validated biomathematical models and machine learning/AI to quantify and...

  • Customer Success Manager

    18 hours ago

    Vancouver, Canada DFO Global Performance Commerce Limited Full time

    **GPC **is on a mission to deliver superior eCommerce software and we need people that love: - Software - Technology - eCommerce **GPC **is global in operations, culture, and language with offices in New Jersey, San Diego, Vancouver, Mexico City, Sao Paulo, The Hague, Hong Kong, Ho Chi Minh, Manila and Brisbane. **SUMMARY**: **GPC** has an immediate...