Operation Consultant

1 month ago

Gatineau, Canada Sephora Full time

**Job ID**: 221719
**Store Name/Number**: QC-Les Promenades Gatineau (1516)
**Address**: 1100 Boulevard Malone West, Gatineau, QC J8T 6G3, Canada (CA)
**Full Time/Part Time**: Full Time
**Position Type**: Regular
English will follow

Le consultant en opérations travaille en partenariat avec le superviseur des opérations pour maintenir l'organisation de la salle des stocks et la mise à jour des marchandises.

**FONCTIONS ET RESPONSABILITÉS ESSENTIELLES**
Service à la clientèle
- Fournir un service amical, professionnel et bien informé aux clients, selon les besoins, pendant les heures d'ouverture du magasin.
- Aider à former d'autres caissiers et consultants sur les points de vente (POS) et MPOS.

Présentation du magasin
- Aider à maintenir les normes de propreté et d'organisation dans la zone des caisses.
- Connaître et aider à maintenir les concepts de merchandising de SEPHORA.
- Participer aux programmes visant à réduire les manques et les pertes.

Merchandising et opérations
- Réceptionner et traiter les expéditions en temps voulu.
- Organiser et maintenir l'entrepôt selon les normes de l'entreprise.
- Traiter les transferts, les dommages et les testeurs conformément aux normes de l'entreprise.
- Vérifier tous les éléments visuels et communiquer les pièces manquantes ou endommagées au superviseur des opérations.
- S'assurer que les normes de sécurité et de propreté sont respectées et maintenues en tout temps.
- Communiquer les problèmes/préoccupations concernant les stocks au(x) superviseur(s), au(x) gérant(s) adjoint(s) ou au directeur du magasin.
- Veiller au respect des politiques et procédures d'échantillonnage.

**COMPÉTENCES ET QUALIFICATIONS ATTENDUES**
- 1 à 2 ans d'expérience dans le secteur du commerce de détail/des services à la clientèle, de préférence dans une fonction de magasin.
- Posséder de bonnes compétences informatiques, arithmétiques et organisationnelles.
- Capacité à effectuer plusieurs tâches à la fois, tout en étant attentif aux besoins des clients et de l'entreprise.
- Compétences efficaces en matière de gestion du temps, de résolution de problèmes et de communication.
- Un diplôme d'études secondaires ou l'équivalent.
- Une disponibilité flexible, y compris les soirs, les week-ends et les jours fériés, est requise.

**INFORMATIONS SUPPLÉMENTAIRES**
Exigences physiques:
Travailler dans un environnement rempli de parfums.
Soulever et porter jusqu'à 50 livres.
Se pencher et s'étirer pour remplir les étagères.

**APERÇU DE L'ENTREPRISE**
Propriété de LVMH Moet Hennessy Louis Vuitton, le premier groupe mondial de produits de luxe, Sephora est considéré comme un pionnier de la beauté, grâce à son assortiment inégalé de produits de prestige, au service impartial de ses experts, à son environnement de shopping interactif et à son innovation.
Magasins Sephora - Sephora exploite environ 1 900 magasins dans 29 pays du monde, avec une base en expansion de plus de 360 magasins en Amérique du Nord. Sephora a ouvert son premier magasin américain à New York en 1998 et son premier magasin canadien à Toronto en 2004. Le siège social nord-américain de Sephora est situé à San Francisco, avec des bureaux à New York, Montréal et Toronto.

The Operations Consultant works in partnership with the Operations Supervisor to maintain stockroom organization and merchandise updates.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
Client Service
- Provide friendly, professional and knowledgeable service to clients as needed during store business hours.
- Assist in training other cashiers and consultants on Point-Of-Sale (POS) and MPOS.

Store Presentation
- Assist in maintaining standards of cleanliness and organization within the cashier zone.
- Be aware of and assist in maintaining SEPHORA’s merchandising concepts.
- Participate in programs to reduce shortage/loss.

Merchandising and Operations
- Perform shipment receipt and processing in a timely manner.
- Organize and maintain stockroom per company standards.
- Process transfers, damages and testers per company standards.
- Check in all visual elements and communicate missing/damaged pieces to Operations Supervisor.
- Ensure safety and tidiness standards are respected and maintained at all times.
- Communicate inventory issues/concerns to Supervisor (s), Assistant Manager(s) or Store Manager.
- Ensure compliance with sampling policies and procedures.
- Participate in inventory control.
- Designated consultants will be cross-trained in cashier functions.

**EXPECTED SKILLS AND QUALIFICATIONS**
- 1-2 years of retail/client service industry experience, preferably in a stockroom capacity.
- Possess good computer, arithmetic and organizational skills.
- Ability to multi-task, while being attentive to the needs of clients and the business.
- Effective time management, problem solving and communication skills.
- A High School graduate or equivalent.
- Flexible availability inclu

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