Assistant Community Manager

4 weeks ago

Toronto, Canada Tricon Residential Full time

At Tricon Residential, we imagine a world where housing unlocks life's potential. We're inspired to come to work every day to help improve lives through the power of positive resident experiences. As an owner and operator of a growing portfolio of approximately 37,000 single-family rental homes and multi-family rental apartments in the United States and Canada, we strive to provide our residents with quality homes and an unparalleled rental experience. Enriching the lives of our residents and local communities underpins Tricon's culture and business philosophy.

We leverage our innovative approach to rental housing and technology to build communities and deliver outstanding resident experiences. Tricon is built on the idea our residents can have it all-convenience, quality, and a community. We also believe that our employees can have it all-rewarding challenges, growth opportunities, and real collaboration in an environment that balances meaningful work with friends, family, and time for the activities you love.

The Assistant Community Manager is a member of the leadership team and a fellow ambassador for our brand and community. This role will be part of the opening of one of Canada's largest and most significant developments.
Located within the Canary District Masterplan, Canary Landing is a 12-acre, 2,500 unit purpose-built rental apartment community that will deliver in phases starting in 2023 through 2025, and is being positioned in the marketplace as Toronto's most livable community. Canary Landing's outstanding location (proximity to downtown core, Distillery District, Corktown Common, Don River Valley ravine system), acclaimed Danish architecture, and vibrant public realm prioritizes the pedestrian experience. Canary Landing will feature both market and affordable rental suites that accommodate different lifestyles and budgets, resort-quality amenities, and offer an elevated service experience through technology and lifestyle programming. Built to LEED Gold certification, Canary Landing is designed to bring people together and create community.

The Assistant Community Manager will work closely with the Community Manager to ensure we consistently uphold our commitment to provide exceptional communities that invite, inspire, and feel like home for our residents. This role will drive success by assisting to oversee the daily operations of the property and by adhering to Tricon Residentials Standards of Service. The role will include assisting to ensure successful financial performance, ensuring the property is always rent ready, operational efficiency by maintaining regular communication with residents, overseeing the property administration responsibilities such as rent collection, distribution of RTA notices, organization of accounting and leasing online platforms; managing and supporting the Concierge department and third-party security and, ensuring resident satisfaction in all aspects. In the absence of the Community Manager, assumes leadership accountability.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:

- Overseeing property administration team in ensuring and maintaining accurate, up-to-date records (including rent rolls, delinquency reports, rental status, move in & move out schedule, etc.), entering data into Yardi an D365 systems, and submitting reports on timely basis
- Supervise the day-to-day operations of the property and direct staff as needed
- Reviews move-in, move out, and renewal documents and files for accuracy and compliance with company and government policies and ensures it is entered timely into Yardi and D365
- Ensures residents files are properly maintained
- Ensures accuracy of all reports and ledgers in Yardi and D365
- Creating and receiving purchase orders in D365 including procurement of services monthly with the use of purchase orders
- Assists with various daily and month-end reports including collection of rent, administration of late fees, and delinquency
- Maintains mínimal delinquency rate at property through timely collection of rent and fees
- Ensures outstanding resident balances are monitored and collected and that new cases are sent to collections agency in a timely fashion
- Ensures timely submission of resident notices (3-day, legal, delinquency, small balance, etc.)
- Ensures rent increases are being administered accurately and timely per property budgets
- Oversees timely enforcement of evictions
- Helps to ensure the physical well-being and curb appeal of the multi-family property
- Shows and demonstrates available suites, including Open Houses, during business hours and weekends as needed
- Assists with the move in and move out processes of all residents
- Available for emergency after-hour calls
- Complete daily, weekly, and monthly building and property inspections
- Ensure that Tricon standards of excellence are maintained and enforced daily i.e., condition of amenity spaces, resident critical path, etc.
- Provides exemplary customer service to res

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