Front Office Manager

3 weeks ago


SaintLaurent, Canada Hilton Garden Inn Montreal Airport Full time

Reporting to the Director of Rooms, the Front Office Manager is responsible for providing friendly and accurate service to guests, as well as ensuring the smooth running of the front desk and reservations teams. This is a hands-on position that requires a high amount of customer interaction, where the Manager will be expected to assist front desk clerks and sometimes work front desk throughout their shift.

**Responsibilities**:
Manage the reception team;
Ensure the smooth operation of the department (distribution of work, development of schedules, supervision, performance evaluation, conflict management, etc.);
Resolve guest issues during and after stay while ensuring guest satisfaction;
Actively review and act on feedback received from guests through booking sites and other sources to ensure guest satisfaction and maintain a positive hotel image;
Hire, train and lead the customer service team (reception, reservation and night audit) to maintain the desired level of service and in accordance with hotel service standards;
Complete schedule and payroll;
Communicate and coordinate with other hotel departments, especially housekeeping and maintenance;
Ensure that hotel customer service standards, policies and procedures are maintained at all times;
Hold regular meetings with department team members;
Assist the housekeeping department by performing room checks;
Verification of reservations, rates and follow-up with special requests;
Monitor room inventory, types and categories;
Other duties assigned by the Director of Rooms.

**Requirements**:
Have experience as a Front Office Manager (minimum 2 years)

Bilingual (French and English)

Knowledge of Hilton systems (OnQ, OnQ R&I, GRO) will be an asset

Experience with the Hilton chain

Good time management

Excellent in communication, interpersonal relations, and administration

Ability to work under pressure in a very fast paced work environment

Have a sense of organization and an ability to promote teamwork

Ability to work various shifts, including weekends and holidays

**Salary**: $50,000.00-$65,000.00 per year

Schedule:

- Evening shift
- Holidays
- Night shift
- Weekend availability

Ability to commute/relocate:

- Saint-Laurent, QC: reliably commute or plan to relocate before starting work (required)

Work Location: One location


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