Customer Service Representative

3 weeks ago

Brampton, Canada Regional Municipality of Peel Full time

**Job Description**:
**Customer Service Representative**

**Public Works - Operations Support**

**Two Positions**:
**One (1) Regular Part-Time**

**One (1) Contract Part-Time, 24 Months**

**Pay Band 3 - Entry Level Hourly rate: $23.99**

**Work Mode**:_Hybrid _*see below for more details about this work mode_

**Location**:_ 2 Copper Road, Brampton_

**Hours of Work**:_17.5 Hours/week (Various shifts Monday to Friday between 7:00am - 6:00pm)_

Public Works Customer Service operates 24 hours a day, 7 days a week, 365 days of the year. After hours, the CSRs also provide emergency response for situations related to the Public Works Water/Wastewater/Roads Operational Yards, Public Works Facility, Fleet & Inventory Services and Environment Control. Overnight they also a single point of contact for calls related to Health, Peel Living, Ontario Works, Transhelp and Property Management.

Public Works Customer Service also provides services to internal customers as a central communication center; monitoring various alarms, mailing out information, communicating with Police and Fire and completing a Central Dispatch function for requests for service from the operational public works yards

**_
What you will do_**_:_**
- Responding tactfully and diplomatically to incoming calls from the general public, internal staff, Police and Fire in a call centre environment.
- Monitoring alarms for Wastewater flow monitors, Long Term Care elevators and Real Property Asset Management and dispatching alarms to the appropriate contact.
- Completing a Central Dispatch function for the requests for service from one of the Operational Yards documented by the Corporate Tier I Call Centre.
- Fanning out emergency notifications received from the Overall Responsible Operator, Conservation Authorities and special weather alerts.
- Operating the two-way radio Voice Communications System (VCOM) and providing back-up service for all talk groups.
- Assessing the level of response required for all calls, radio communication, service requests and alarms.
- Providing administrative support by filling orders and completing data-entry.
- Documenting and maintaining accurate records of all communication and activities.
- Relaying information on behalf of the callers for other Regional employees for resolution where applicable.
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
- Other duties as assigned.

**_ What we require_**_:_**
- Secondary school diploma, combined with a minimum one-year office experience, preferably in a front-line call centre environment. An equivalent combination of education and/or experience may be considered.
- Exceptional communication skills, both verbal and written.
- Ability to work well under pressure, problem solve and deal with stressful situations.
- Ability to work in a fast-paced customer service environment.
- Ability to assess calls, identify issues and respond quickly and appropriately.
- Detail oriented to maintain accurate records.
- Collaborative team player and able to work independently with little supervision.
- Strong time-management, multi-tasking and organizational skills.
- Must be able to read maps.
- Previous exposure to multi-lined phones and two-way radios would be an asset.
- Experience using Hansen and iPal would be considered an asset.
- Availability on weekdays also would be considered an asset.
- Must be available to participate in the CSR on Stand-by program.

**Location**: In this role you will have the ability to work remotely and attend on-site when required based on operational requirements at the **2 Copper Road, Brampton, ON** worksite. The frequency of on-site activities may vary on a weekly basis and based on operational requirements. Your remote work location must be located within the province of Ontario.

**Interview**: Our recruitment process will be completed with video conference technology.

**As part of the Region’s ongoing commitment to health and safety, there are enhanced COVID-19 specific safety protocols and/or personal protective equipment requirements (e.g. masks, eye protection, etc.) in place to help protect health and safety. The additional requirements are determined based on the nature of the work being carried out.**

About Us:
Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. The Region of Peel delivers essential services to more than 1.5 million residents and approximately 175,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,500 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care suppor

  • Customer Service Representative

    4 days ago

    Brampton, Canada ShipMonk Full time

    Why ShipMonk? ShipMonk is the world's largest 3PL for high-growth e-commerce and DTC brands. Since our inception in 2014, we've operated with a singular guiding principle: to help small and medium-sized e-commerce businesses scale by offering technology-driven fulfillment solutions that enable business founders to devote more time to the things that matter...

  • Customer Service Representative

    4 weeks ago

    Brampton, Canada Brampton Brick Full time

    Customer Service Representative **Job Purpose** The Customer Service Representative will work cooperatively with customers, sales representatives, as well as the logistics and technical teams, to ensure that Brampton Brick’s customers receive quality product and service in a timely and professional manner. **Primary Duties & Responsibilities** -...

  • Customer Service Representative

    5 days ago

    Brampton, Canada Brampton Brick Full time

    Customer Service Representative **Job Purpose** The Customer Service Representative will work cooperatively with customers, sales representatives, as well as the logistics and technical teams, to ensure that Brampton Brick’s customers receive quality product and service in a timely and professional manner. **Primary Duties & Responsibilities** -...

  • Customer Service Representative

    2 weeks ago

    Brampton, Canada Nestle Full time

    **Position Snapshot** **Business areas: Nestlé Canada** **Job title: Customer Service Representative** **Location: Brampton, Ontario** **Grade 10 **Position Summary** We are looking for a **Customer Service Representative **based at our Brampton location reporting into the Customer Service Manager. This role will provide direct professional...

  • Customer Service Representative

    4 weeks ago

    Brampton, Canada Instacan Services Full time

    Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a dynamic role that requires excellent communication skills and the...

  • Customer Service Representative

    3 weeks ago

    Brampton, Canada U-Haul Full time

    **Location**: 411 Main St N, Brampton, Ontario L6X1N7 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a supportive team to be...

  • Customer Service Representative

    4 weeks ago

    Brampton, Canada Peridot Supply Full time

    **About us** Peridot Supply Inc is a growth oriented company engaged in wholesale distribution of building materials for the construction industry. **Objectives** A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face...

  • Customer Service Representative

    2 weeks ago

    Brampton, Canada Peridot Supply Full time

    **About us** Peridot Supply Inc is a growth oriented company engaged in wholesale distribution of building materials for the construction industry. **Objectives** A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face...

  • Customer Service Representative

    3 weeks ago

    Brampton, Canada Peridot Supply Full time

    **About us** Peridot Supply Inc is a growth oriented company engaged in wholesale distribution of building materials for the construction industry. **Objectives** A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face...

  • Customer Service Representative

    2 weeks ago

    Brampton, Canada Peridot Supply Full time

    **About us** Peridot Supply Inc is a growth oriented company engaged in wholesale distribution of building materials for the construction industry. **Objectives** A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face...

  • Customer Service Representative

    1 week ago

    Brampton, Canada Peridot Supply Full time

    **About us** Peridot Supply Inc is a growth oriented company engaged in wholesale distribution of building materials for the construction industry. **Objectives** A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face...

  • Customer Service Representative

    3 weeks ago

    Brampton, Canada Building Trust Corporation Full time

    Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a full-time position with opportunities for growth and...

  • Customer Service Representative

    2 weeks ago

    Brampton, Canada Husqvarna Full time

    Position/Job Description: The Customer Service Representative interacts with all customers to provide and process information in response to inquiries, concerns and requests about products, services, and procedures. What You Need to Know: - Receiving and processing orders from customers and sales representatives- - Generating and confirming all shipments- -...

  • Customer Service Representative

    1 week ago

    Brampton, Canada U-Haul Full time

    **Location**: 411 Main St N, Brampton, Ontario L6X1N7 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a supportive team to be...

  • Customer Service Representative

    2 weeks ago

    Brampton, Canada Nestle Operational Services Worldwide SA Full time

    **Business areas: Nestlé Canada** **Job title: Bilingual Customer Solutions Representative** **Location: Brampton, ON** **Hybrid** **Benefits** - Flexible and hybrid work arrangements - Excellent training and development programs as well as opportunities to grow within the company - Up to 50% off - Nespresso Coffee Machine, Capsules and accessories - Three...

  • Customer Service Representative

    2 weeks ago

    Brampton, Canada ROYAL SECURITY SOLUTIONS INC. Full time

    Royal Security Solutions is a premier provider of mechanical and access control product in the Ontario Market. We take great pride in our ability to offer professional services to assist our customers in selecting the products that best fits their needs. We are looking for an Internal Customer Service representative to join our close knit team environment....

  • Customer Service Representative

    3 days ago

    Brampton, Canada Can Art Aluminum Extrusion L.P Full time

    **CUSTOMER SERVICE REPRESENTATIVE (Brampton, ON facility)**: **BRIEF DESCRIPTION OF POSITION**: This role is responsible for providing first line Customer Support to existing customer base, Outside Sales Representatives, as well as interactions with Production and Engineering team. **RESPONSIBILITIES**: Key responsibilities may include, but are not limited...

  • Customer Service Representative

    2 weeks ago

    Brampton, Canada TMS Lighting Inc Full time

    **Customer Service Representative** TMS lighting Inc is a manufacturing company based in Brampton Ontario. We have been providing lighting products to the North American Market since 1923. We are looking for an experienced Customer Service Representative to join our team. **This a full-time permanent position which requires you to be in the office Monday...

  • Customer Service Representative

    2 weeks ago

    Brampton, Canada Lbb Specialties Holdings Llc Full time

    **_LBBS Overview_** LBB Specialties LLC (“LBB Specialties” or the “Company”) is ranked in the top 4 of dedicated North American specialty chemical and ingredients distributors. The LBB Specialties (LBBS) platform has been built through seven acquisitions since 2017. LBB Specialties is a leader in North American specialty chemicals and ingredients....

  • Customer Service Representative

    3 weeks ago

    Brampton, Canada Brampton Brick Full time

    **Job Purpose** The Customer Service Representative will work cooperatively with customers, sales representatives, as well as the logistics and technical teams, to ensure that Brampton Brick’s customers receive quality product and service in a timely and professional manner. **Primary Duties & Responsibilities** - Providing product and technical...