Industrial Customer Service Representative

6 months ago

Edmonton, Canada LGG Industrial Full time

**Are you a motivated and ambitious individual looking to begin your career with a growing and supportive company?**

We are seeking an Industrial Customer Service Representative to join our growing team. This is an exciting and fulfilling role that allows you to develop personally and professionally.

In this exciting role, you will directly support customers, gain experience in fabrication and distribution. You may also be assembling sales orders, picking product from the warehouse, shipping and receiving and the delivering to customers.

This is not just a job; it's an opportunity to ignite your career and thrive in a supportive and rewarding environment.

**Summary of the Role**

The function of the Counter Technician is to provide direct support to the Service Center operations to ensure over the counter orders are completed. This position also ensures the ongoing development of existing and prospective ERIKS, NA customers to ensure that the Service Center is able to meet its growth targets.

**Responsibilities**
- Must maintain 100% commitment to safety policies and procedures
- Provides technical/service support to account management, service center management and internal and external customers
- Processes incoming inquiries to company sales system
- Successfully achieves budgeted Service Center sales goals
- Monitors on-time delivery date commitments and expedites where appropriate
- Monitors customer specific inventory for sales order fulfillment
- Makes outbound calls to potential and existing customers for new and sales growth opportunities
- Builds and maintains strong internal and external relationships

**Skills and Abilities**
- Ability to independently lift up to 50 pounds
- Possess excellent customer service skills
- Ability to interact with customers and team-members in a professional manner
- Ability to work independently and prioritize responsibilities
- Must have excellent communication skills, both oral and written
- Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure
- Must be able to perform calculations using whole numbers, fractions and decimals.
- Must be able to successfully utilize the company software

**Qualifications**
- 1-3 years of experience in industrial sales
- High school diploma or GED required, college preferred

**Total Rewards**
- Competitive compensation plan
- Health Benefits: medical, dental, vision, short term and long term disability
- 401-k with company match
- Paid time off

LGG Industrial is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America.

We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best.

**Equal Opportunity Employer**

It is our policy to employ qualified persons without regard for race, creed, color, national origin, nationality, ancestry, age, sex, marital or domestic partnership status, sexual orientation or disability. Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position.

**Benefits**:

- Dental care
- Life insurance
- Paid time off
- Vision care

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

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