Assistant General Manager

4 weeks ago

Montréal, Canada AMERICAN CAMPUS COMMUNITIES Full time

American Campus Communities is filled with passionate, motivated, and enthusiastic team members. ACC is actively looking for an Assistant General Manager that is motivated to Pursue Growth, Drive Evolution, and Put Students First.

Our Assistant General Managers are the best at what they do and love where they work. These leaders are responsible for, but not limited to:

- Assisting the General Manager with supervision of business operations.
- Direct oversight of the Community Assistant Program to include: hiring, training, and development, scheduling, task delegation, one-on-one meetings, etc.
- Ensuring Social Media is captured, scheduled, and published per social media community guidelines.
- Planning and assisting with leasing and marketing initiatives, planning and executing community events, and coordinate marketing events with the university.
- Ensuring strong customer service in meeting resident needs related to general resident communications, roommate mediation, community standards questions and/or violations etc.
- Communicate with the facilities team to ensure timely work-order completion, turn-around periods, and resident satisfaction.
- Conduct weekly staff meetings and plan an host regular staff trainings as directed by leadership.
- Serve as a community representative to the university and local businesses as needed and/or requested.

American Campus Communities Culture Commitments
- Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities. We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership and embraced by all.
- The core of American Campus culture involves everyone being fully invested in everything that they do down to picking up the smallest piece of trash. No matter their position or duration at any given property, everyone picks up trash because we take pride in our community.
- Serve as an American Campus representative and liaison in all interactions.
- Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes. Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.

Skills, Knowledge and Expertise
- A Bachelor degree in business preferred; or 2 years’ experience in the student/multi-family housing industry; or equivalent combination of education and experience.
- Proficient leadership skills and the ability to work independently required.
- Skills in residence life, facility management, leasing and marketing, budgeting, supervision, business administration, public relations, or a combination of business and student

American Campus Communities est rempli de membres d'équipe passionnés, motivés et enthousiastes. ACC recherche activement un(e) Directeur(trice) général(e) adjoint(e) qui est motivé(e) pour poursuivre la croissance, conduire l'évolution et faire passer les étudiants en premier.

Nos directeurs généraux adjoints sont les meilleurs dans ce qu'ils font et aiment leur lieu de travail. Ces responsables ont pour mission, entre autres, de
- Assister le directeur général dans la supervision des opérations commerciales.
- Superviser directement le programme des assistants communautaires, notamment en ce qui concerne l'embauche, la formation et le développement, l'établissement des horaires, la délégation des tâches, les réunions individuelles, etc.
- S'assurer que les médias sociaux sont saisis, planifiés et publiés conformément aux directives de la communauté des médias sociaux.
- Planifier et aider les initiatives de location et de marketing, planifier et exécuter les événements communautaires, et coordonner les événements de marketing avec l'université.
- Assurer un service client de qualité en répondant aux besoins des résidents en matière de communication générale, de médiation entre colocataires, de questions sur les normes communautaires et/ou de violations, etc.
- Communiquer avec l'équipe des installations afin de s'assurer de l'exécution des demandes de travaux en temps voulu, des délais d'exécution et de la satisfaction des résidents.
- Organiser des réunions hebdomadaires du personnel et planifier et organiser des formations régulières pour le personnel, selon les directives de la direction.
- Servir de représentant de la communauté auprès de l'université et des entreprises locales, selon les besoins et/ou les demandes.

Engagements culturels d’American Campus Communities
- Notre personnel se consacre à une culture d'inclusion, de diversité et d'égalité sur le lieu de travail et dans nos communautés. Nous nous engageons à exécuter intentionnellement un ensemble évolutif d'objectifs spécifiques à l'inclusion, à la diversité et à la responsabilité, sous l'impulsion d'un encadrement empathique et avec l'adhésion de tous.
- Le cœur

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