IT Administrator

As a proud Canadian company, our first location was established in 2010, and we have since evolved into one of the foremost leading and rapidly expanding independent pharmacy organizations throughout Western Canada. At Mint Health+Drugs, our core belief centers on a company operated and owned by pharmacists, with a dedicated focus on patient-centered care. Aligned with our mission to "Help People Feel Better," we operate seamlessly guided by our core values**:M*otivate, **I**nnovate, **N**urture, **T**each and **S*hare.

At Mint Health + Drugs, we are committed to fostering a culture of continuous learning and professional development. We invest in our employees' success by providing ongoing training, mentorship programs, and a supportive environment encouraging them to reach their full potential. Join our team of dedicated pharmacists, where you will contribute to our community's well-being and have abundant opportunities for career growth.

**Here is just a taste of what we offer**
- Competitive salary
- RRSP Matching
- Health Spending Account
- Health and Dental
- Life and Accident Insurance
- Professional license and liability insurance reimbursement

**Purpose of the job**

The IT Administrator oversees organizations' computer systems and manages IT teams. This may involve maintaining information systems and networks, upgrading and troubleshooting, and installing new hardware and software. The IT Administrator will also back up data and manage network security.

**Responsibilities**
- Manage and maintain technology equipment and asset inventory, including procurement, tracking, and disposal.
- Provide technical support and troubleshooting for hardware, software, and network issues.
- Install, configure, and maintain computer systems, servers, and peripherals.
- Set up and manage user accounts, permissions, and access rights.
- Collaborate with vendors and service providers to ensure efficient and reliable technology infrastructure across all locations.
- Monitor network performance, identify areas for improvement, and implement necessary upgrades.
- Conduct regular system audits to ensure compliance, security, and optimal performance.
- Assist in developing and implementing IT policies, procedures, and best practices.
- Provide training and guidance to staff on technology-related matters.
- Stay current with IT trends and technologies and recommend enhancements to meet business needs.
- Ability to work with older technological systems.

**Education and Experience**
- Diploma or degree in Information Technology or a related field.
- 2 - 3 years of experience in related roles.
- Certification(s) in relevant IT technologies (e.g., CompTIA A+, ITIL).
- Familiarity with Windows, Windows Server OS 2012 and newer, Microsoft 365, Google Workspace, Quickbooks, SpiceWorks Help Desk, MS Exchange, mail protocols (IMAP, SMTP, Active Synch), and network protocols (TCP/IP, DNS, DHCP).
- Experience in Active Directory
- Knowledge and experience with network topologies and network equipment.
- Working knowledge of VMWare, VM Player, ESX, or ESXi.

**Qualifications and Skills**
- Proven experience in managing technology equipment and asset inventory.
- Strong knowledge of computer hardware, software, and networks.
- Proficiency in Windows and Mac operating systems.
- Familiar with Apple iOS and Android OS.
- Excellent problem-solving and communication skills.
- Ability to multitask and prioritize responsibilities effectively.
- Attention to detail and strong organizational skills.
- Knowledge of IT security best practices.
- Experience working with various hardware and software vendors’ brands.
- Willingness to travel.
- Server and server RAID experience.
- Network troubleshooting (cable testing, cable termination, and configuration).
- Laptop and desktop repair.
- Ability to respond to IT crises (ransomware attack, server failure, network failure, server OS crash).
- Proven experience in thinking creatively and identifying unconventional solutions in leveraging a diverse pool of resources.

**Benefits**
- Competitive Salary
- RRSP Matching
- Health Spending Account
- Health and Dental
- Life and accident insurance

**Salary**: From $30.00 per hour

Schedule:

- Monday to Friday
- Overtime
- Weekends as needed

Application question(s):

- Do you have any relevant IT Certifications?
- Do you have working knowledge or experience with VMWare, VM Player, ESX, or ESXI
- Do you have experience or knowledge of network topologies and network equipment?
- Do you have experience in Active Directory?

Work Location: In person