Client Care Coordinator
1 month ago
We are seeking a dedicated and compassionate Client Care Coordinator to join our team at Vitality Collective who is aligned with our values of professionalism, inclusivity, compassion, and confidentiality. As a Client Care Coordinator, you will play a crucial role in ensuring the smooth and efficient operation of our clinic by providing exceptional administrative and client support. If you are an organized, detail-oriented individual with excellent communication skills and a passion for helping others, we encourage you to apply.
- Some post-secondary education, diploma, or certificate in business, administration, psychology, medical office assistant, or equivalent educational training and experience
- 2+ years work experience in a health care setting involving customer service and client/patient care.
- Psychology education and familiarity with mental health and DSM-5 terminology are assets
- Experience and high level proficiency with the JaneApp software
- Experience and high level of proficiency with Google Workspace, Microsoft Word, Microsoft Excel, Canva, Squarespace
- Must be able to multitask, stay organized, work with many moving parts and small details, deliver excellent quality, and have excellent time management
- Strong ability to work independently as well part of a team in helping and collaborating with others
- Ability to build strong relationships with clients and staff
- Ability to prioritize, take initiative, and be flexible
- Strong interpersonal skills, problem solving and identification, proactive, sound judgment and assessment of various scenarios
- Intuitive and sensitive to context, with the ability to work under pressure, desescalate, and react effectively to dynamic situations
- Willingness to work with a culturally diverse population is required
- Strict adherence to company and client confidentiality when handling sensitive information, personal health information, and company materials
- **Must be reliable and committed**. We are a small administrative team and frequent absences impact our daily operations significantly.
- Contributes to the efficiency of day-to-day activities and duties (virtually and in-person when needed) of the clinics
- Coordinates, monitors, assigns and documents client and clinical care activities
- Makes effective and timely client-counsellor pairings while managing, tracking, and following up on new client referrals.
- Providing a welcoming and seamless client experience
- Acts as a liaison between clients, client families, clinical counsellors, and administration
- Booking client appointments, following up with clients, liaising between counsellors and administration when necessary
- Collects, uploads, and updates client consent paperwork and documentation
- Collects and inputs client data, insurance information and financial information into JaneApp
- Ensures efficient billing and maintenance with JaneApp, managing accounts receivable, prepares reports as needed, invoices third-party insurers and organizations
- Updates and maintains company documents and client communication scripts
- Project development, implementation, execution, and evaluation (community engagement projects, advertising projects, etc.)
- Office maintenance, supplying ordering, checking the mail
- Works to create efficient systems and workflows within the clinic
- Mastermind ways to improve the quality of client care provided by our company
- Attends staff meetings and stays up-to-date on business initiatives related to the clinics
- Assists with staffing processes and procedures (e.g., onboarding preparations, training, etc.)
- Assists with social media content creation, posting, and online presence
- Updates the company website as directed
- Other clinical and administrative duties as assigned. The list of responsibilities is not meant to be exhaustive and may change/evolve periodically to suit the company's growth and needs.
**Equipment, Remote Workspace, and Connectivity**:
- **Distraction-free Private Workspace**: Due to the confidential nature of working with clients and personal health information, a private and quiet space is essential to carry out the work where there are no other distractions or obligations during work hours.
**Job Types**: Part-time, Permanent
**Salary**: $20.00-$22.00 per hour
**Benefits**:
- Company events
- Work from home
Flexible Language Requirement:
- French not required
Schedule:
- Day shift
- Monday to Friday
- No weekends
Application question(s):
- Will you be able to reliably commute to Chilliwack, BC V2R 3E4 for this job?
- Will you be able to reliably commute to Vancouver, BC V6Z 1G3 for this job?
Ability to Commute:
- Surrey, BC V3S 5A5 (required)
Work Location: Hybrid remote in Surrey, BC V3S 5A5
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