Associate, Customer Management

2 weeks ago

Toronto, Canada Technical Standards & Safety Authority (TSSA) Full time

**Location**

**City/Town**
- Toronto

**Department Name**
- Shared Services

**Description**

**About Us**
Since 1997, the Technical Standards and Safety Authority (TSSA) has delivered public safety services on behalf of the government of Ontario. With headquarters in west Toronto, the TSSA is a self-funded, not-for-profit organization that employs approximately 400 staff across Ontario. The roles within the TSSA are as diverse as the Province we serve. It takes all kinds of people with varied skillsets and backgrounds to meet our organizational goals, but all our employees share a few key traits:

- We are passionate about public safety.
- We are highly skilled, problem-solvers.
- We are collaborators who are invested in the communities we work in.
- We are more than employees; we are serving the greater good.
- We are committed to life-long learning and development.
- We operate with the highest integrity.

**The Big Picture - this position in TSSA**
Reporting to the Supervisor - Customer Management, this position supports our organization in its journey to becoming a Modern outcome-based regulator.- You will also maintain account and address data integrity within the business system by accurately inputting and analyzing data for deficiencies, and resolving discrepancies using established procedures. As our Associate, Customer Management you will require strong detail orientation, problem-solving and analytical skills.
- **So, does this sound like you? If so, this could be your next big opportunity**

**What you will do?**
- Create and maintain TSSA Customer account records and relationships
- Provide customised customer support
- Initiate and complete work orders for operational streams (e.g. Engineering and Licenses)
- Contact customers regarding their lapsed authorizations
- Deliver periodic workload reports and escalate workload or lead time issues for resolution

**What do you need to succeed?**
- Minimum of a High School Diploma
- 1-2 years of relevant experience
- Knowledge of the Technical Standards and Safety Act, 2000, S.O. 2000, c. 16 Customer account management skills
- Demonstrated written and verbal communication skills
- Technical competencies (e.g., office management practices and procedures)
- Intermediate computer skills including Oracle and Microsoft Office Suite (i.e. CRM Dynamics, Excel, PowerPoint, Teams, Word)

**Inclusion and Equal Opportunity Employment**-
- Please note that applicants who receive any conditional offer of employment from TSSA will be required to provide proof that they are fully vaccinated with a COVID-19 vaccine approved by Health Canada as a condition of employment and to maintain their status as fully vaccinated as a condition of continued employment. TSSA will consider individual requests for accommodation by applicants who cannot be fully vaccinated due to grounds protected under the Human Rights Code._

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