Manager, Systems Support, Portfolio Administration

5 months ago

Vancouver, Canada Connor, Clark & Lunn Financial Group Full time

**Manager, Systems Support, Portfolio Administration Systems**
**Connor, Clark & Lunn Financial Group Ltd.**
**Vancouver, BC**

**What You Will Do**

Key responsibilities include:

- Effectively manage a team of systems support analyst professionals
- Prioritize and manage scheduled processes, ad hoc requests, and projects in collaboration with multiple business partners
- Proactively analyze current process and procedures and redesign workflows to increase efficiency, mitigate risk, and increase the level of service provided to stakeholders
- Provide the team with a deep understanding of systems support best practice
- Lead and develop team members in proficiencies required for them to succeed in their roles
- Plan, prioritize and co-ordinate internal resources to ensure that systems run smoothly and efficiently
- Interview, onboard and train new staff as required
- Ability to solve complex technical issues as they arise
- Proactively monitor and measure systems and servers with appropriate action taken for issues or concerns
- Maintain a culture of ensuring systems are always up, always available and perform optimally
- Liaise with third party vendor support staff as necessary to facilitate the resolution of operational issues as required
- Create and maintain a knowledge base and other documentation, policies and procedures
- Review technical and business operational requests and implement remedial actions plus on-going enhancements to meet user needs and business process requirements
- Assist with server and systems maintenance and upgrades
- Investigate and recommend new technologies
- Be hands-on
- Have knowledge and experience in Microsoft technologies, including.NET architecture framework, MS SQL, MVC, C#, and SSRS, as well as ITIL 4

**What You Bring**
- Experience: You have a minimum of 4+ years’ experience working in a similar leadership role.
- Knowledge: You have an Undergraduate Degree in Computer Science, Computer Engineering, Mathematics or similar. Experience working in an institutional investment firm is an asset. ITIL 4 certification is required.
- Leadership: Strong leadership skills including planning and managing
- Tech Savvy: You are familiar with programming languages. You are proficient using.NET and MS SQL (an asset). You have a passion about technology.
- Analytic & Strategic: You possess an analytical mind, enjoy solving problems, and have an ability to perform deep thoughtful analysis to discover solutions.
- Operational Excellence: You have an approach and track record in achieving operational excellence where personal drive, high quality work, and getting things done are critical success factors.
- Collaborative Communication: You have a collaborative spirit that helps you work well with others and communicate effectively.
- The salary range for this position is $115,00 - $135,000. The salary range provided reflects the base salary range for this position as required by legislation. In addition, there is an annual performance bonus which contributes to the total compensation of this position. Further questions may be directed to the HR team during the interview process._

**About Connor, Clark & Lunn Financial Group**
At Connor, Clark & Lunn Financial Group, we understand the value of opportunity - for our clients and our team. Independent and employee-owned, we partner with investment professionals to grow successful asset management businesses, giving them the space to innovate and truly make an impact.

With more than 40 years of history and offices across Canada and in the US, the UK and India, CC&L Financial Group and our multi-boutique family of affiliate firms collectively manage over $127 billion in assets, providing a diverse range of traditional and alternative investment products and solutions to institutional, high-net-worth and retail clients.

CC&L is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, ethnicity, religion, sexual orientation or expression, disability, or age.

LI-HYBRID #LI-DS1

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