Travel Counsellor

7 days ago

Amherst, Canada Government of Nova Scotia Full time

**Competition #**: 43013

**Department**: Communities, Culture, Tourism & Heritage

**Location**: AMHERST

**Type of Employment**: Seasonal

**Union Status**: NSGEU - NSPG

**Closing Date**: 05-Jun-24 (Applications are accepted until 11:59 PM Atlantic Time)

About Us

Tourism Nova Scotia is a division of Communities, Culture, Tourism and Heritage. Tourism Nova Scotia works with communities and industry to attract visitors to the province and increase tourism revenues through experience and sector development, business coaching, marketing, and visitor servicing. We lead tourism marketing and development initiatives to benefit all regions of our province.

Tourism Nova Scotia operates five provincial visitor information centres (VICs) in Nova Scotia. The VICs are in: Amherst, Halifax Airport, Peggy's Cove, Port Hastings, and Yarmouth. VICs are one of the first points of contact for many visitors to Nova Scotia. Our team members are the front-line ambassadors that welcome visitors and provide travel counselling services.

About Our Opportunity

Are you passionate about promoting Nova Scotia to travellers from all over the world? Our travel counsellors at the Amherst VIC welcome visitors and provide customized trip planning assistance and customer service to visitors travelling throughout Nova Scotia.

This position reports to the Amherst Visitor Information Centre Supervisor.

Primary Accountabilities

**Accountabilities include**:
Providing customer service by helping visitors plan their travel in Nova Scotia using sales, promotion, and people skills
Using research skills to seek out information about tourism experiences, products, and services to share with visitors
Collecting and recording visitor statistics and feedback
Contribute to ensuring the safety of visitors and colleagues by staying informed of fire and safety procedures and knowing how to respond appropriately in emergency situations
Receive, lift, and store large shipments of tourism literature (up to 30 pounds)
Qualifications and Experience

We are seeking an individual that is personable, resourceful, proactive, and enthusiastic about promoting Nova Scotia. We want visitors to Nova Scotia to be inspired to experience more of Nova Scotia while encouraging repeat visits and positive word-of-mouth marketing.

**Other required skills include**:
Ability to deliver exceptional customer service, and to work cooperatively in a team environment
Ability to analyze problems and organize work in a fast-paced environment

**The following would be considered as assets**:
Bilingualism
Visitor Services Counsellor experience
Sales/destination sales experience
Experience in a contact centre environment
Knowledge and experience in the promotion of Nova Scotia's travel experiences
Certification in First Aid, WHMIS, and certifications in Tourism/Visitor Services

We will assess the above qualifications and competencies using one of more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Equivalency

**Benefits**:
Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees.

Additional Information

The full-time seasonal position requires an individual who can work shifts over a seven-day period schedule including weekends and holidays. This seasonal position will end on October 26, 2024.

This position is located at the Amherst Provincial VIC, 90 Cumberland Loop.

Travel may be required for work and training purposes and travel expenses will be reimbursed by the employer.

What We Offer

Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
**Engaging workplace**: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies.
Numerous career paths.

**Pay Grade**: CL 13

**Salary Range**: $1,501.11 - $1,633.95 Bi-Weekly

**Employment Equity Statement**:

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