Travel Counsellor

4 weeks ago

Amherst, Canada Government of Nova Scotia Full time

About Us

Tourism Nova Scotia is a division of Communities, Culture, Tourism and Heritage. Tourism Nova Scotia works with communities and industry to attract visitors to the province and increase tourism revenues through experience and sector development, business coaching, marketing, and visitor servicing. We lead tourism marketing and development initiatives to benefit all regions of our province. 

Tourism Nova Scotia operates five provincial visitor information centres (VICs) in Nova Scotia. The VICs are in: Amherst, Halifax Airport, Peggy’s Cove, Port Hastings, and Yarmouth. VICs are one of the first points of contact for many visitors to Nova Scotia. Our team members are the front-line ambassadors that welcome visitors and provide travel counselling services.

For more information on Tourism Nova Scotia please visit the following link: 

About Our Opportunity

Are you passionate about promoting Nova Scotia to travellers from all over the world? Our travel counsellors at the Amherst VIC welcome visitors and provide customized trip planning assistance and customer service to visitors travelling throughout Nova Scotia.

This position reports to the Amherst Visitor Information Centre Supervisor. 

Primary Accountabilities

Accountabilities include:

Delivering visitor information services in-person, over the phone, and by email Providing customer service by helping visitors plan their travel in Nova Scotia using sales, promotion, and people skills Using research skills to seek out information about tourism experiences, products, and services to share with visitors Collecting and recording visitor statistics and feedback Contribute to ensuring the safety of visitors and colleagues by staying informed of fire and safety procedures and knowing how to respond appropriately in emergency situations Receive, lift, and store large shipments of tourism literature (up to 30 pounds)

Qualifications and Experience

To be considered for this position you possess Grade 11 plus three years tourism/customer service experience. An equivalent combination of training and experience may be considered. Preference will be given to candidates who have graduated from a Tourism/Hospitality program and/or have tourism related experience.


We are seeking an individual that is personable, resourceful, proactive, and enthusiastic about promoting Nova Scotia. We want visitors to Nova Scotia to be inspired to experience more of Nova Scotia while encouraging repeat visits and positive word-of-mouth marketing.

Other required skills include:

Strong listening, verbal, and written communication skills in a frontline or virtual customer service environment including email, voice, and in-person Excellent computer skills, internet savvy and ability to multitask and toggle between multiple computer applications Ability to deliver exceptional customer service, and to work cooperatively in a team environment Ability to analyze problems and organize work in a fast-paced environment


The following would be considered as assets:

Bilingualism Visitor Services Counsellor experience Sales/destination sales experience Experience in a contact centre environment Knowledge and experience in the promotion of Nova Scotia’s travel experiences Certification in First Aid, WHMIS, and certifications in Tourism/Visitor Services


We will assess the above qualifications and competencies using one of more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Equivalency

This is an excellent career opportunity for many, and we do consider an equivalent combination of training, education, and experience. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees.

Additional Information

The full-time seasonal position requires an individual who can work shifts over a seven-day period schedule including weekends and holidays. This seasonal position will end on October 26, 2024.


This position is located at the Amherst Provincial VIC, 90 Cumberland Loop.


Travel may be required for work and training purposes and travel expenses will be reimbursed by the employer.

What We Offer

Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career. Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies. Numerous career paths.  Pay Grade: CL 13 Salary Range:  $1,;- $1,;Bi-Weekly

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