Wine Consultant

3 weeks ago

Vancouver, Canada Everything Wine- Libations Full time

**Job Position**: Wine Consultant
**Reports to**: Supervisors and Store Manager at Libations 962 W. King Edward Ave
**Availability Required**: Wednesday, Thursday and Friday evenings/closing shifts. Other days of the week are flexible.

**Vision**:
Creating a remarkable experience, as we reinvent the modern wine, beer and spirit experience by bringing excellence and innovation, without compromise.

**Core Values**:

- Generosity_

You are generous with your knowledge and time. You make time to go above and beyond with customers and your team. You share candid feedback to help others grow.
- Humanity_

We like people who are just good humans. You understand that we are not in the wine business, we are in the people business. We connect with people through their eyes of a good neighbour. You are known for your authenticity, honesty, integrity and humility.
- Innovative_

We will always be nimble, embrace and drive change, and challenge the status quo. So don’t get too comfortable. We are forward thinkers, manically obsessed with redefining the experience of our industry, we challenge every assumption, and we will make mistakes along the way. But that is inherent to every innovation.
- Perseverance_

We accept that we are not perfect, and that failure will happen. We are tenacious, but when things don't work, we pivot and embrace these experiences as information that will guide us forward. We believe in a test and learn environment and remain curious. How you inspire and impact your team drives our company's success and is your number one job.

**Key Accountabilities**:

- To provide an unforgettable experience for all our customers whether it be instore or over the phone.
- Ensure that all customers are greeted in a warm and friendly manner
- Utilizing your knowledge and passion for wine, beer and spirits when assisting all customers.
- Enthusiastically make all customers aware of current sales, promotions and any upcoming events that may be of interest to them.
- Take every opportunity to be restocking and facing the shelves so that the store is always looking its best.
- Assist in the unloading and shelving of all wine orders as they arrive at the store.

**Skills**:Verbal and written communication skills
Critical thinking, problem solving and decision-making skills
Customer service and selling skills
Effective Time management skills
Customer conflict resolution
Understanding of basic computer and technology functions

Personality Traits:
Welcoming and friendly
Works well with others
High Integrity
Detail oriented
Resourceful
Self starting and motivated to contribute
Coachable
Desire to be developed and grow

Qualifications:
2-3 years retail or customer service experience
WSET Level 1 or applicable knowledge of the industry
Serving it Right certificate

Company Traits:
Inclusive and open-minded
People focused
Innovative
Authentic
Collaborative
Growth Oriented

**Job Types**: Full-time, Part-time
Part-time hours: 24 - 40 per week

**Salary**: $17.75-$19.95 per hour

Day range:

- Monday to Friday
- Weekends as needed

Shift:

- 8 hour shift

Ability to commute/relocate:

- Vancouver, BC V5Z 2E2: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)
- liquor industry: 1 year (required)

Work Location: In person

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