Student Services Associate

3 weeks ago

North Battleford, Canada North West College Full time

**INTERNAL / EXTERNAL
**Classification**:Field - Level 6 **Title**:Student Services Associate
**Location**:North Battleford **Competition #**:105-BC-2324

**Date Posted**:May 14, 2024 **Closing Date**:May 28, 2024 at noon
**Start Date**:ASAP **Salary Range**:As per the Collective Agreement
Permanent, Full-Time, 12 months Appendix A
to outside applicants.

**Main Responsibilities**:
Reporting to the Coordinator Student Services, the Student Services Associate provides supports to students to maximize their
success, foster independence and ensures a positive learning experience for students. The Student Services Associate is
responsible for:

- Proactively monitors student participation and academic progress, communicates expectations and policy and follow up

with students to ensure program compliance.
- Develops and implements retention management strategies, identifies barriers affecting student’s performance and

develops activities and workshops to improve success.
- Develops and maintains contact list for outside agencies and ensures students are aware of community resources for

support.
- Administers the student intake and assessment processes.
- Develops, implements and supports student exit strategies and administers student entrance and exit surveys.
- Communicates with Program Coordinators regarding students, issues and processes.
- Establishes and maintains effective working relationships with leaders of community agencies.
- Serves as an advocate and liaison for students, responds to students’ issues, mediates conflicts and may refer student to
- the Student Services Associate qualified to traumatic event response or refer to an appropriate agency.
- Administers tutor/student match programs, monitors participation and determines success.
- Maintains confidential client and administrative records, tracking and reporting of services.
- Performs the initial intake for career services. Makes referrals to the Career Counselor for assessment.
- Facilitates an effective overall college experience for students through the development and implementation of
- extracurricular events and activities.
- Collaborate with College staff and partners to facilitate program objectives, improve quality of programs and enhance the
- College’s effectiveness and image.
- Other duties as assigned.

**Qualifications, Skills, Abilities and Experience**:

- Minimum two years of post-secondary education in a Human Services or Behavioural Sciences field. The education will

ensure an understanding of the indicators and dynamics of poverty, disabilities, systemic barriers, abuse and neglect, and
their impact on the client’s ability to be successful in an educational and employment context.
- Minimum one year of experience in a student support, youth care worker, counselor or social worker role. The experience

would provide a practical understanding and awareness of behavioural indicators and patterns.
- A combination of education and experience applicable to the position assignment may be considered.
- Ability to understand community services and resources and the extent to which these services support the citizens of the
- community.
- Ability to establish and maintain a network of community contacts and partnerships.
- Knowledge of multicultural beliefs, values and perspectives with emphasis on First Nations and Métis.
- Ability to plan, organize large student events in a team environment.
- Comfortable speaking to a large group of students.
- Ability to plan and conduct interviews with individuals who may display a broad range of emotions, in order to gather
- relevant information, assess risk factors, capacities and potential need to access services.
- Ability to respond to emergent circumstances, remain calm, provide appropriate short-term intervention and referral to
- appropriate agencies, and the ability to recognize when to extricate from the situation.
- Ability to advocate on behalf of clients to ensure access to educational opportunity, employment, community resources or
- services in order to address barriers to independence and promote well-being.
- Ability to verbally and in writing communicate to a variety of audiences, in a manner that persuades, builds support,

educates, and promotes understanding.
- Ability to develop, deliver and evaluate workshops and provide individual counseling to improve the success of the students.
- Ability to work in a multi-cultural environment and promote and encourage diversity, individual dignity and mutual respect.
- Mediation skills in order to resolve conflict.
- Ability to assess client interview data regarding life situations, educational attainment, employability, life aspirations and
- other circumstances to determine the extent to which available programs and services may address client’s needs.
- Ability to organize and present information in a concise, complete and timely manner, which allows others to understand the
- reasons for a recommendation or deci

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