Hotel Concierge

2 weeks ago

Toronto, Canada The SoHo Hotel & Residences Full time

The SoHo Hotel & Residences, a member of Preferred Hotels and Resorts, is a fully renovated luxury Hotel located in Toronto’s Entertainment District. We offer our guests an unprecedented Hotel experience along with the best Hotel rooms in the city.

As a Concierge, your duties include:

- Liaise between the Guest and the various facilities within the Hotel, as well as the numerous services available throughout the city and its surrounding area
- Provide excellent service to our guests during their stay, as well as prior to and after their departure
- Deliver amenities to guest rooms prior to their arrival & elevate guest experience
- Sell the facilities and services of the SoHo Hotel and Residences and Preferred Hotels in a knowledgeable and enthusiastic manner, always with a focus on Guest satisfaction
- Conduct oneself in such a manner as to reflect the SoHo standards of service
- Ensure proper handling and greeting of all VIP and Special Attention guests. Address all special Concierge requests are confirmed prior to their arrival.
- Assist guests with luggage as requested
- Provide valet assistance & drive guests in hotel housecar upon requested
- Other duties and responsibilities as assigned

The qualifications for this position are:

- Ability to lift 50lbs & have a Full G Drivers Licence with a clean abstract, and be comfortable driving in the city of Toronto.
- Minimum 1 year previous hotel experience is prefered
- Friendly and outgoing personality
- Excellent interpersonal, communication and writing skills
- Please note: this position involves working evening, mornings, weekends and public holidays.

Our company has an accommodation process in place for applicants with disabilities. Accommodations are available upon request at all stages of the recruitment and selection process.

**Job Types**: Full-time, Permanent

**Salary**: $21.00-$23.00 per hour

**Benefits**:

- Paid time off

Schedule:

- 8 hour shift

**Experience**:

- Hotel: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work Location: One location

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