Manager, Technology and Operations Inter Campus

2 weeks ago

Vancouver, Canada PHSA Full time

**Manager, Technology and Operations Inter Campus Operations**

Children's & Women's Health Center

Vancouver, BC

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority (PHSA), safety, including both patient and employee safety, is a priority and a responsibility shared by everyone, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Technology and Operations Manager (TOM) is responsible for providing strategic and operational leadership for assorted clinical and business systems at C&W, particularly in the Teck Acute Care Centre (Teck ACC), assisting with assessing trends, technologies and identifying solutions. The TOM manages technical planning for system initiatives, and ensures the procurement and management of external services by identifying business challenges and providing solutions. The Technology and Operations Manager is accountable for the management and direction of assigned services and is responsible for the supervision, performance management and development of staff.

**What you’ll do**
- Provides strategic planning and change management services by leading feasibility studies and workload efficiency analyses using formal data gathering techniques and analyzing, designing and implementing appropriate information systems. This includes ensuring identification of system deficiencies, user department operational inefficiencies and ways of improving business efficiency functions.
- Develops business and technology processes and procedures that support the implementation of new technology. Provides high level strategic advice for future investment in technology systems and processes to support Inter Campus Operations (ICO) business objectives.
- Leads research and analysis of market, technology, and industry trends and standards related to areas that affect clinical and business operation systems, technology and infrastructure, and other platforms for the purposes of determining potential impact on the organization and the suitability of different approaches in solving emerging business needs. Provides recommendations on the use and evolution of infrastructure and systems.
- Manages analysis of PHSA program information system requirements and vendor analysis/selection including project management for the acquisition and implementation of new information systems and enhancements to existing systems.
- Develops annual goals and objectives for the area of responsibility, in collaboration with senior leadership, ensuring consistency with department plans and health authority objectives and strategies.
- Provides leadership and direction to team members using effective management techniques (for example, coaching, mentoring, developing skills and leadership, making decisions, building coalitions, making adjustments to workload and assignments, and managing performance). Makes decisions relating to hiring, discipline and termination.
- Prepares and monitors project budgets, supports the development and implementation of project plans, analyzes variances, develops corrective actions, and communicates status reports.
- Leads the analysis, acceptance criteria definition, development, testing, training, implementation and maintenance phases of assigned projects. Carries out post-implementation reviews and makes recommendations for improvements.
- Provides advice and direction to clients on methods to improve performance efficiencies through the use of automated tools and revised work processes.

**What you bring**

**Qualifications**:

- A level of education, training, and experience equivalent to a Bachelor’s of Science degree in Engineering, Information Systems, Computer Science, or a related discipline, plus a minimum of five (5) years recent related experience in architecture planning, design and development of multi-tiered, multi-threaded, highly available infrastructure and recent related experience in a research development management role.
- Demonstrated organizational, analytical and decision-making skills. Excellent ability to organize work and communicate effectively. Excellent communication skills both verbal and written.

Skills & Knowledge
- Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
- Supports team members on their learning journey, ensuring education strategy for team/department to implement Indigenous Cultural Safety at a practical level.
- Works collaboratively with appropriate Indigenous teams/departments to ensure ICS lens applied holistically.
- Commitment to upholding the shared responsibility of creating lasting and meaningfu

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