Property Manager

8 months ago

Edmonton, Canada Casa Housing Services Full time

**Responsibilities**:

- Service_
- Be the first point of contact for a wide range of occupancy matters; addressing member inquiries, requests, and concerns.
- Communicate with partner agencies regarding any member who may require additional support to remain successfully housed.
- Encourage resolutions before issues are escalated.
- Ensure the Housing Agreement, Bylaws, and Policies are applied consistently and fairly in accordance with the Co-operative Act of Alberta.
- Administration_
- Prepare correspondence packages for Board, General Member and Annual General Meetings (with an eye for effective design and plain language presentation)
- Maintain minute book and assist with minute taking at meetings if required.
- File Annual Returns with Corporate Registries.
- Co-ordinate member termination process: ensuring evidence and relevant documentation is in order and representing Casa and the client at hearings when required.
- Parking administration and enforcement.
- Ensure clients’ content and personal liability insurance coverage is up-to-date and meets the required standards.
- Develop standardized templates, processes, and language to maintain consistency among all documents and correspondence.
- Act as an operations resource to the team providing administrative support and accomplishing related results as required.
- Financial_
- Basic understanding of debit and credit record-keeping.
- Complete verification of income and calculate housing charges in accordance with government directives / requirements for the Rental Assistance Program; issue timely notices regarding housing charge increases.
- Collect monthly rent/Housing Charges, prepare deposit slips and maintain backup for transactions.
- Manage arrears in accordance with the client’s bylaws and policies; negotiate and monitor repayment agreements.
- Assist in the administration of investments
- Administer petty cash fund
- Approve invoices for maintenance work completed and items purchases and forwarding for payment
- Present financial reports and provide guidance and advice to Board of Directors at monthly meetings

**The Co-op Coordinator is also expected to**:

- Liaise with Maintenance Coordinator to ensure preventative and long-term maintenance goals are met.
- Process work orders, conduct unit inspections and arrange for unit access when necessary
- Build and maintain strong working relationships with contractors and vendors; negotiate contracts on behalf of the client, conduct quality control checks on work performed, as needed
- Develop and maintain a good working knowledge of Social Housing Accommodation Regulation, Alberta Housing Act, the Alberta Cooperatives Act, and FOIP.
- Facilitate the composition, review, and maintenance of all new and existing policies and procedures for clients, ensuring compliance with all applicable legislation, organizational mandates, and industry best practices.
- Liaise with co-op legal council and other agencies when needed; keeping abreast of proposed legislative changes; advising management on needed actions.

**Qualifications / Skills**:

- Computer literacy including advanced proficiency with Microsoft Office, Google Suite, and internet use.
- Strong verbal and written communication skills.
- Exceptional professional phone skills with ability to employ clear and understandable plain language English skills suitable for diverse populations.
- Superior organizational and time management skills; ability to multi-task, prioritize, and work under tight timelines and meet multiple deadlines.
- Demonstrate ability to work within a team and fast-paced setting, with an emphasis on self-management, patience, empathy, creativity, and integrity.
- An understanding of the importance of safe, secure, and affordable housing especially for vulnerable populations.
- An understanding and respect for democratic, community-based organizations where members are involved in the governance and decision-making process, enforcing bylaws and policies as required.
- Ability to work effectively with community volunteers, including a Board of Directors and other stakeholders.
- Demonstrated conflict resolutions skills.
- Must maintain high degree of confidentiality and discretion.
- Flexible and adaptable to constantly changing needs within the organization

**Education, Experience, and Licensing Requirements**:

- Degree/diploma and/or an equivalent combination of education and/or extenisive experience in customer service, property management, business administration, communication, or related field
- Previous property management field experience required
- Previous Co-op and/or non-for-profit housing administration an asset
- RECA Associate (Asset)
- Spoken and written French and Spanish (Asset but not a requirement)
- Note: A satisfactory criminal record check is a condition of employment.

Someone with no experience in co-op or non-profit housing may be considered provided they have the relevant, transferable skills and a

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