Client Satisfaction Specialist

1 month ago

Toronto, Canada Boss Promotions Full time

**About Us**:BOSS Promotions combines over 30 years of industry expertise with a commitment to innovation. While our track record speaks to our achievements, our true strength is in our dedicated team. Each member brings a unique skill set, collectively driving BOSS to new heights and ensuring our clients receive unmatched service.

**Why BOSS?**

**Innovative Spirit**: Work in an environment where creativity isn't just encouraged, it's celebrated.

**Growth & Learning**: Continuous opportunities for professional development and upskilling.

**Diverse & Inclusive**: A workplace where every voice matters, and every idea is valued.

**Collaborative Culture**: Be part of a close-knit team that supports and uplifts each other.

**What You'll Bring**:
**Passion**: The desire to make a difference and contribute to our shared goals.

**Experience**: Previous experience in an account management role, preferably at the executive level.

**Qualities**: A blend of enthusiasm, dedication, and the thirst for continuous learning.

**Your Role**: Client Satisfaction Specialist

**Overview**: The Client Satisfaction Specialist at BOSS Promotions plays a fundamental role in enhancing the client experience by providing paramount support to our account management team and clients directly. Serving as a bridge between our clients and the internal team, this role is pivotal in ensuring customer satisfaction through meticulous product research, insightful brand understanding, and the creation of compelling client proposals.

We view this position as a key strategic partnership between our clients and our full suite of branding solutions. You will play an integral role in understanding our clients’ needs, aligning our offerings with their strategic objectives, and ensuring their ultimate success and satisfaction.

**Key Responsibilities**:
**1. Product Research & Sourcing**:

- Proactively research and identify products that align with client needs and brand ethos.
- Collaborate closely with suppliers and internal teams to ensure product quality and timely availability.
- Stay updated on industry trends and new products to ensure BOSS’s offerings are innovative and competitive.

**2. Client Brand Understanding**:

- Dive deep into the DNA of client brands to fully grasp their vision, mission, and values.
- Act as a brand custodian, ensuring all proposals and products align seamlessly with the client's brand guidelines and aspirations.

**3. Proposal Development**:

- Assist the account management team in crafting tailored proposals that resonate with client objectives.
- Utilize a mix of creative flair and strategic thinking to present options that stand out and offer value.

**4. Client Touchpoint Support**:

- Serve as an additional touchpoint for clients, ensuring their journey with BOSS Promotions is smooth and satisfying.
- Address client queries and concerns promptly, liaising with relevant departments to provide solutions and maintain BOSS's reputation for top-tier client satisfaction.

**5. Team Collaboration**:

- Work closely with account managers to understand client needs, offering suggestions and insights based on product research.
- Coordinate with logistics, operations, and other departments to ensure client requirements are met timely and efficiently.

**Preferred Qualifications**:

- Proven experience in a similar role within the promotional product, custom merchandise, or branding industry will be considered a strong asset
- Ability to multi-task, prioritize, and manage time effectively
- Passionate about delivering exceptional customer service
- Strong communication and presentation skills.
- Proficient in Office 365 including PowerPoint, Word, and Excel
- A passion for branding and a deep understanding of its power to connect companies with their audiences.
- Familiarity with the promotional products industry is a plus but not mandatory.

**Rewards & Perks**:

- Competitive Salary & Benefits Package.
- Dynamic Work Environment.
- Exclusive Access to Industry Events & Workshops.
- Opportunity to shape the future of a leading brand.
- Celebratory Team Outings & Regular Socials.

**BOSS Promotions is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**

Come, be the next shining star in the BOSS universe

**Salary**: From $16.50 per hour

**Benefits**:

- Company events
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Toronto, ON M4B 2V9: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)

Shift availability:

- Day Shift (required)

Work Location: Hybrid remote in Toronto, ON M4B 2V9

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