Service Coordinator

4 weeks ago

Uxbridge, Canada Williamson Automotive Group Full time

**Williamson Automotive Group**, is currently seeking a Service Coordinator to join our team. Williamson Automotive has been a leading employer in the Uxbridge community for 74 years. We strive to provide a great team-based atmosphere and are actively involved in the community.

This is a **permanent, full-time** position, so we are hoping to find the right fit for our team, the role will be based out of our dealership located in **Uxbridge**,**On.**

The Service Coordinator will ensure that all service appointment bookings are completed accurately and in a timely fashion. This role involves documentation of vehicle concerns that are established through listening to customers and by asking probing questions. A customer centric approach to all duties and interactions is a must This is a fast-paced service department with our goat set on 100% customer satisfaction.

**What you will do**:

- Utilizing PBS for appointment bookings, ensure accuracy of customer information and capture any pertinent information for the appointment.
- Recommend proper service requirements from the service menu and provide customer with an estimate on the cost and the approximate amount of time needed for the repair.
- Coordinate service part slips in coordination with the Service manager and service advisors.
- Complete outbound calls, contacting customers that are due for yearly commercial service.
- Contact all customers with missed appointments and promptly reschedule a new date.
- Prepare maintenance reminders letters for mail distribution.
- Check DealerConnect for recalls/bulletins, inform customers of an extra time need to complete recalls.
- Inform service department of daily appointment schedules.
- Perform other duties as required/requested by management.

**What you will need**:

- Knowledge of PBS software is considered an asset
- Ability to build trust and maintain a solid business relationship with customer’s
- Knowledge of automobiles and warranties
- Strong computer skills
- Good verbal and written communication
- Previous Chrysler experience an asset
- Valid Ontario Driver’s license and drivers abstract
- A “can do” attitude putting customer needs first
- Motivated team player
- The position requires the ability to do some lifting (25lbs) and other forms of physical exertion

**What we offer**:

- Employee benefits (i.e., Group Health and Dental, Employee Assistance Program, etc.)
- Future opportunities for learning and growth with the company
- Support from management and other team members to help you succeed
- Monday to Friday work shifts, occasional weekend may be required during busy season
- A workplace that values you, as well as your work life balance

**Salary**: $16.00-$19.00 per hour

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Work Location: In person

Application deadline: 2023-08-31
Expected start date: 2023-09-05

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