Field Service Technician

6 months ago

Toronto, Canada ANDRITZ Full time

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.

The Field Service Technician is responsible for installation, startup, process performance, training, and service of ANDRITZ supplied equipment for Dewatering (Centrifuges, Belt Presses, Filter Presses, Screening equipment, etc.) As required provides customer operational and mechanical technical assistance to existing installations. On a daily basis utilizes customer relations skills to quickly bring closure to project. **Strong mechanical aptitude, frequent travel, and adaptability are required for this position.**

**Responsibilities may include but are not necessarily limited to the following**:

- Mechanical and electrical checkout of Andritz supplied equipment.
- Plans and books service calls within Canada.
- Supervises bargaining unit employees when they are used to assist with field service.
- Supervises and instructs contractors and customers on rebuilds and maintenance of their Andritz equipment.
- Telephone sales and support to customers when not engaged in field service activities.
- Verification of proper installation of Andritz supplied equipment.
- Services Andritz equipment.
- Ability to write detailed reports in the English Language, outlining situations occurring at the job site.
- Process optimization prior to performance testing.
- Demonstration of performance based upon customer specifications.
- Maintain a good understanding of electrical and pneumatic controls and problem resolution at site when required.
- As required, modify the equipment PLC programming at site to meet customer requirements.
- Promotes and furthers Andritz’s goals through the development of good customer relationships and recognized professionalism while at site.
- Maintains current knowledge of new Andritz Technology, both process and startup requirements.
- Stays current on all OH&S training, and wears appropriate Personal Protection Equipment (PPE) as required for each specific job site.
- This position description is not intended to be all inclusive, and employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.
- This organization reserves the right to revise or change job duties as the need arises. This position description does not constitute a written or implied contract of employment.
- ** Good mechanical aptitude.**:

- ** Journeyman Millwright preferred**:

- Process knowledge of different Andritz manufactured equipment.
- Experience at reading basic engineering drawings.
- Computer Skills: Microsoft (Windows, Word, Excel).
- Electrical Instrumentation and working knowledge of PLC programming with Allen Bradley, Siemen’s, Modicon, and GE is ab asset for this position.
- Must have a class 5 drivers license, and acceptable drivers abstract.
- Legally entitled to work in Canada on a full-time basis.

**Must Have Specialized Job Skills**:

- ** Must be able to use most hand tools and have well developed mechanical aptitude**:

- Must have ability to use precision measuring instruments and the ability to read and interpret engineering drawings and blueprints.

**Physical Demands**:

- The physical demands of this position require the ability to walk, sit or stand for long periods of time.
- Must be physically able to lift a minimum of 75 pounds, and have the dexterity to bend and stoop for long periods of time.
- Must be able to climb ladders and maintain balance on catwalks and platforms.
- Make visual inspections with precise hand and finger movements, with reasoning and problem-solving ability.

**Relationships**:

- Interfaces with Clients, Service Manager, Service center manager, Service center shop supervisor, Engineering, and ANDRITZ Representatives.

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