Field Service Technician

3 months ago

Toronto, Canada Aristocrat Full time

**Summary**:
**What You'll Do**:
Our Field Service Operations team is responsible for providing technical support to drive the success of our customers at Aristocrat Gaming. As a Field Service Technician, you will be part of a team with employees across the United States and Canada. Our team prides itself on Aristocrat’s people-first culture and bringing fun and passion into the work we do daily. Whether it’s driving to a casino, troubleshooting a problem, or installing a new cabinet, we always bring the power of play to life. If you enjoy solving problems, working with a team, and engaging with customers, this is the role for you

We are seeking a passionate, customer-focused Field Service Technician to join our energetic team in Field Operations. As a Field Service Technician for Aristocrat Gaming, you will be responsible for troubleshooting, converting, installing, maintaining, repairing, and removing gaming machines, signs, and gaming controllers with little assistance. You will be an immediate value add to the organization by ensuring the seamless operation of our customer’s gaming facilities by providing timely and efficient technical support.

This is an entry-level position. You will complete a robust, hands-on, and virtual training program throughout your first 6 months.

**Job Requirements**
- Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signs, and gaming controllers.
- Perform routine maintenance on gaming machines.
- Respond promptly to customer calls and emergency requests, prioritizing critical issues.
- Complete Pre-Site Surveys, follow schedule, and perform service activities assigned.
- Maintain inventory accuracy and follow parts inventory process.
- Support customers with technical inquiries and documentation.
- Report on trends, needs, and service challenges.
- Review pre-install documents to determine which parts will be needed to complete the installation.
- Gather and report accurately on service activities by utilizing field service management reporting tools.
- Uphold high standards of professionalism, integrity, and customer service daily.
- Self-direct and carry out day-to-day tasks with little direction.
- Follow Aristocrat’s Safety Guidelines.

**What We're Looking For**:
**Required Qualifications**
- High school diploma, GED, or equivalent work experience.
- At least 21 years of age.
- Have a clean and valid driver’s license and maintain an insurable driving record.
- Willing to do daily travel in assigned territory. Regional and national travel may be up to 30%.
- Self-starter, flexible, adaptable, highly organized, and proactive.
- Passion for technology and solving problems.
- Able to remain calm in a fast-paced work environment, manage multiple priorities/projects, and meet deadlines.
- Able to communicate effectively and in a constructive manner with customers and coworkers.

**Preferred Qualifications**
- Experience as a slot technician, field service of technical products, or other diagnostic work.
- Experience working in the field, being on call, and traveling for work.
- Experience with electronics, mechanics, and troubleshooting.

**Physical Requirements**
- Can lift and move a minimum of 50 pounds.
- Able to push up to 250 pounds with the assistance of moving equipment.
- Able to climb and balance on ladders.
- Have good manual dexterity, hand/eye coordination, and good eyesight.
- Able to drive and operate a vehicle for extended periods.

**Work Conditions**
- Operate designated service vehicles equipped with GPS and real-time camera monitoring systems.
- Operate a box truck safely and efficiently.
- Work in a crowded, noisy, and smoking casino environment.
- Travel with little or no notice and for possible extended periods.
- Work flexible shifts as needed (nights, weekends, holidays).

**Why Aristocrat?**:
Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.
- World Leader in Gaming Entertainment
- Robust benefits package
- Global career opportunities

**Our Values**:

- All about the Player
- Talent Unleashed
- Collective Brilliance
- Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

**Travel Expectations**: Up to 75%

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