Member Services Representative

2 months ago

Vancouver, Canada YWCA Metro Vancouver Full time

The Member Services Representative the first point of contact for the YWCA Health and Fitness Centre and a hub in the facility. If you have excellent customer service skills and thrive in a dynamic environment, if you are passionate about health and fitness are supportive and a team player, we are interested in you.

**Responsibilities**:

- Give tours of the facility and register new members and guests
- Take payment for pro shop items and personal training sessions
- Provide excellent member care and promote all customer retention initiatives
- Promote and register members for land and aquatic programs, classes and events
- Handle member concerns/complaints
- Help maintain a safe environment in the facility including monitoring check-ins
- Part of the first response team, responding to emergencies and first aids in the building
- Train on and be proficient in our membership software (Club Automation)
- As part of the membership team, ensure all members are in good standing
- Opening and/or closing duties as scheduled
- Other duties as required

**Required Skills**:

- Must have current Standard First Aid and CPR Level C Certificate
- Previous customer service experience
- Excellent communication skills
- Ability to multi-task and work in a team environment
- Proficient in computer skills
- Experience with emergency building evacuation
- A valid clear criminal record check (including working with vulnerable populations will be required
- Successful applicants are required to be fully vaccinated against COVID-19, exemption requests must be supported by valid, legal documents.

**ABOUT THE YWCA**
This year, YWCA Metro Vancouver marks 125 years of serving our community. We recognize that Canada was founded through colonialist and racist policies, and the YWCA was established and operated during this time. We also recognize that these legacies exist in our present time and are committed to actively decolonizing our policies, programs and practices. Our vision: We boldly envision a just and equitable world for women, families and allies. Our mission: We advance gender equity alongside women, families, Two-Spirit and gender diverse people through advocacy and integrated services that help support personal, collective and economic wellbeing.

This is an exciting time for the YWCA. Join us and be part of a passionate, dedicated and impactful team

How to Apply

Consider joining our committed team of staff and being part of an inclusive and rewarding workplace. Please send resumes to:
**Manager, Operations**
535 Hornby Street, Vancouver, BC, V6C 2E8
- This posting will remain open until the position has been filled._

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