Housekeeping Supervisor

3 weeks ago


Toronto, Canada Windsor Arms Hotel Full time

Windsor Arms is a luxury, boutique Hotel in mid-town Toronto looking to hire an experienced Housekeeping Supervisor.

In this position, you would be responsible for maintaining hotel cleanliness standards throughout the Guest Rooms. Essential duties and responsibilities would include supervising all aspects of housekeeping to ensure maximization of guest satisfaction and revenues; implementing and maintaining housekeeping, sanitation and cleanliness standards in all areas of responsibility; coordinating internal training of room attendants; and ensuring prompt response to individual guests' needs.

**Responsibilities**:
The following is an outline of general responsibilities:
*Obtain list of vacant rooms which need to be serviced immediately and list of prospective check-outs in order to prepare work assignments

*Assign housekeepers their duties, and inspect their work to ensure they meet prescribed standards in accordance with company policies

*Advise Front Office Manager of rooms ready for occupancy

*Issue supplies and equipment to housekeeping staff, including special cleaning projects when time permits

*Investigate any complaints regarding housekeeping service and take corrective action
- Examine guest rooms and hallways to determine need for repairs or replacement of furniture or equipment, and make recommendations to maintenance

*Conduct orientation training for new room attendants to explain company policies, housekeeping work procedures, and demonstrate use and maintenance of equipment

*Inspect housekeeping carts throughout the day to ensure they remain clean and organized

*Maintain a high personal level of professional appearance and demeanor

**Requirements**:
*Minimum 3 years housekeeping experience at a luxury hotel in a supervisory capacity

*Must be available to work any day of the week, including weekends and holidays
- Flexible and energetic, with the ability to work under pressure
- Required knowledge, skills and abilities include the ability to read, write and communicate effectively with a diverse group of employees
- Must have knowledge of basic computer skills, including a knowledge of basic math
- Ability to prioritize with strong leadership skills
- Ability to provide excellent customer service

**Salary**: $20.00-$24.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Supervisory: 3 years (preferred)

Work Location: One location



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