Mobile Supervisor

1 month ago

Vancouver, Canada BLACKBIRD SECURITY INC. Full time

**Ready to make a difference.**

Are you committed to protecting your community? Blackbird Security is seeking to hire a **Mobile Supervisor** in **Vancouver, BC.**

**What’s in for you?**
- Competitive wages
- Flexible schedules
- Paid training and growth opportunities to succeed in your role
- Career advancement opportunities through promotion from within
- Recognition programs and bonuses
- Goodlife Fitness Gym Membership - 25% discount on all membership fees (all tiers), $0 enrollment fees and share with one family member (post completion of the probationary period)

**Role Summary**

Your primary responsibility will be to manage and oversee our mobile department and support the District Managers with their overnight sites and coverages. The focus of your job will be to conduct timely alarm responses & spot checks and to ensure that our overnight staff is on site, are well trained, well dressed, knowledgeable, have the right attitude towards their role, and fully comprehend what their role is meant to accomplish.

**Duties and Responsibilities**
- Supervise and train overnight mobile security officers
- Regularly patrol and spot-check premises
- Spot check guards to ensure Post Orders are being followed and they are adhering to company/client policies.
- Delivery of resources to sites when required, and at the same time, check on the quality service levels being provided by our employee, ensuring they are aware of post orders and performing them properly.
- Understand the workings and be able to fully utilize the scheduling system, providing you with the ability to see who is working at which location, at any time during your shift.
- Deal with onsite issues as requested by the Regional, District and/ or Operations Manager, such as providing backup services.
- Provide key control measures when needed.
- Cover floor time if needed.
- Defuse disturbances by adhering to company policies and procedures.
- Understand and have knowledge of the company policies pertaining to the wellbeing of staff, and the provision of operational services.
- Handle all interruptions and complaints in the assigned district.
- Assist the District Manager to ensure that staff site reports are completed accurately and professionally.
- Training site staff to develop necessary skills for optimal performance
- Visit assigned sites regularly and provide excellent client care.
- Motivating and coaching employees.
- Develop and maintain positive working relationships with the site guards.
- Complete incident reports and required documentation for all security incidents.
- Identify potential security risks and respond accordingly.
- Defuse potentially volatile situations and intervene when necessary.
- Respond to emergencies and incidents within designated areas promptly and according to policy.
- Providing great customer service to the clients.
- Ability to work without close supervision.

**Qualification and Skills**
- Valid Security License
- Valid Driver's license and own vehicle is required
- Clean drivers abstract is required
- Prior supervisory experience required
- Experience with arrests and detaining shoplifters preferred
- Previous experience in security is required.
- Must be proficient in the English language, spoken, written, and via electronics
- Willingness to attend meeting and trainings to improve skills
- **About Blackbird Security**_
- Joining Canada’s fastest-growing National Security Company is not just a job - it’s an opportunity to make a meaningful difference in your career and in the communities we serve. Here are some compelling reasons why you should consider being a part of our dynamic team:_
- _**Our values**:_Our operations are guided by core values - Respect, Integrity, Teamwork, and Adaptability - which serve as the bedrock of our corporate culture. Join us in shaping a workplace where these values thrive, fostering a sense of belonging and achievement for everyone involved._
- _**Personal and Professional Growth**:_We believe in investing in our employees’ growth. Joining us means access to career development pathways that enable you to reach your full potential. Our dedicated management team provides mentorship to guide you through your career journey, fostering a supportive and collaborative work environment._
- _**National Presence**:_ _As a national Canadian security company, we operate coast to coast with major branches in all 10 provinces. This allows you to be part of a widespread network, contributing to the safety and security of communities across the country._
- _**Commitment to Community Betterment**:_ _Our commitment goes beyond providing security services. We actively engage in bettering the community by tailoring our security solutions to meet the unique needs of our clients and the areas we serve. By exceeding performance standards, we contribute to enhancing the overall safety and well-being of the community._
- _**Reputation for Excellence**:_ _Our reputation is built on consi

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