Mobile Supervisor

2 months ago

Vancouver, Canada BLACKBIRD SECURITY INC. Full time

**Ready to make a difference.**

Are you committed to protecting your community? Blackbird Security is seeking to hire a **Mobile Supervisor** in **Vancouver, BC.**

**What’s in for you?**
- Competitive wages
- Flexible schedules
- Paid training and growth opportunities to succeed in your role
- Career advancement opportunities through promotion from within
- Recognition programs and bonuses
- Goodlife Fitness Gym Membership - 25% discount on all membership fees (all tiers), $0 enrollment fees and share with one family member (post completion of the probationary period)

*

**Role Summary**

Your primary responsibility will be to manage and oversee our mobile department and support the District Managers with their overnight sites and coverages. The focus of your job will be to conduct timely alarm responses & spot checks and to ensure that our overnight staff is on site, are well trained, well dressed, knowledgeable, have the right attitude towards their role, and fully comprehend what their role is meant to accomplish.

**Duties and Responsibilities**
- Supervise and train overnight mobile security officers
- Regularly patrol and spot-check premises
- Spot check guards to ensure Post Orders are being followed and they are adhering to company/client policies.
- Delivery of resources to sites when required, and at the same time, check on the quality service levels being provided by our employee, ensuring they are aware of post orders and performing them properly.
- Understand the workings and be able to fully utilize the scheduling system, providing you with the ability to see who is working at which location, at any time during your shift.
- Deal with onsite issues as requested by the Regional, District and/ or Operations Manager, such as providing backup services.
- Provide key control measures when needed.
- Cover floor time if needed.
- Defuse disturbances by adhering to company policies and procedures.
- Understand and have knowledge of the company policies pertaining to the wellbeing of staff, and the provision of operational services.
- Handle all interruptions and complaints in the assigned district.
- Assist the District Manager to ensure that staff site reports are completed accurately and professionally.
- Training site staff to develop necessary skills for optimal performance
- Visit assigned sites regularly and provide excellent client care.
- Motivating and coaching employees.
- Develop and maintain positive working relationships with the site guards.
- Complete incident reports and required documentation for all security incidents.
- Identify potential security risks and respond accordingly.
- Defuse potentially volatile situations and intervene when necessary.
- Respond to emergencies and incidents within designated areas promptly and according to policy.
- Providing great customer service to the clients.
- Ability to work without close supervision.

**Qualification and Skills**
- Valid Security License
- Prior supervisory experience required
- Experience with arrests and detaining shoplifters preferred
- Valid Driver's license and own vehicle is required.
- Previous experience in security is required.
- Must be proficient in the English language, spoken, written, and via electronics
- Willingness to attend meeting and trainings to improve skills
- **About Blackbird Security**_
- Make a difference by joining Canada’s fastest
- growing National Security Company. We offer opportunities for personal and professional growth through career development pathways, mentorship by our dedicated management team, flexible schedules and competitive wages._
- We are a National Canadian security company servicing clients coast to coast with major branches across Canada's all 10 provinces. We are committed to bettering the community by providing excellent security services which fit the unique needs of our clients and the communities we serve. Our reputation is built by exceeding standards of performance and providing superior customer service to our clients._
- We provide security services to a wide-range of clients from retail stores, high-end retail stores, residential buildings, campuses, municipal offices, warehouses and many more._
- **Join our dedicated security team today**_

Pay: $20.00-$22.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule

Schedule:

- 10 hour shift
- 12 hour shift
- Day shift
- Evening shift
- Morning shift
- Weekends as needed

Application question(s):

- Do you possess your own vehicle?

**Experience**:

- Supervising: 1 year (preferred)
- security: 1 year (required)
- Loss prevention: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)
- Security Guard Licence (required)
- use of force (preferred)

Work Location: In person

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