Director of Programs

2 weeks ago

Powell River, Canada Lift Community Services Full time

**About the Organization**

Lift Community Services focuses on helping all people thrive in the qathet region by reducing social inequities and by providing support and advocacy for anyone who needs it. Our vision is a welcoming, inclusive, and diversity-affirming community that is free of poverty and full of heart. At Lift, we believe a thriving, sustainable community comes from a collaborative, equitable, future-focused approach.

Our programs and services include employment services, supportive housing and homeless outreach, temporary shelter services, literacy programs and outreach, immigrant services, adult and family on-demand support. We also provide community leadership and development in overdose response planning, poverty reduction planning, and other projects that develop a more connected and resilient community. Lift operates many centre's in our community, including the local WorkBC Centre, the Supportive Housing building, the Community Resource Centre, Family Place, Dr. Elsie Paul Literacy Centre and the Nook Social Enterprise Cafe.

Lift Community Services is an equal opportunity employer. All qualified applicant will receive consideration for employment without regard to race, colour, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

**Overview**

We are seeking a Director of Programs to join our team. The Director of Programs is a key member of Lift's leadership team. This role is responsible for managing Lifts client-facing programs and will provide leadership to Lift's Community Health Services, Housing Services, Community Development Programs and Employment Services teams.
- **Hours**: 35 hours per week
- **Shifts**: Monday to Friday
- **Wage**:$102,400.00 Annually
- **Benefits**: Competitive extended health benefits, 4-weeks vacation and 4% matching RRSP plan
- **Start Date**: ASAP
- **Closing Date**: Open Until Filled
- **How to apply**: Please submit self-designed cover letter and resume

**Responsibilities**

Operations Management
- Directing operations management and oversight for the organizations core programs and services across four departments
- Strengthening use of and implementing new support systems and platforms to facilitate program management and internal communications
- Ensuring consistent statistical and evaluative data collection, following established plans
- Human resources management for the core programs and services, and supervise departmental managers and clinical leads. Conduct weekly 1-on-1s with 4 direct reports
- Oversee program and service finances
- Oversee program and service risk management
- Monitoring policy and standards adherence and training operations for the four core service departments
- Oversee clinical health services for Lift in collaboration with external partners
- Implement strategic plan into program operations
- Ensure compliance with all funder requirements, including submitting necessary reports and other information

Leadership and Coaching
- Lead the integration of change and transition for your teams
- Provide coaching and general support and lead team of department and clinical managers
- Actively support the individual leadership development needs of all direct reports
- As a member of the Lift Senior Leadership team, attend weekly meetings, monthly full-day meetings and an annual multi-day retreat

Program Development & Planning
- Establish a funding model for all program departments and coordinate fundraising activities within that model
- Identifying and advising on policy to practice gaps and collaborating with the policy committee on solutions
- Participating in accreditation planning and implementation,
- Identifying required and optimal training needs
- Identify trends and best practises in non-profit community service delivery and coordinate necessary training and knowledge translation initiatives
- Participate in the development and monitoring of an evaluation and statistical collection plan for all Lift programs and services

Communications and Stakeholder Engagement
- Develop and sustain relationships with existing and future funding partners of the core programs
- Conduct responsive and proactive communications with community and stakeholders
- Lead internal and external complaints reviews and response for four core service departments
- Participate in crisis communications and response

**Qualifications**
- A Master’s level degree in social work or a health related field and five years direct experience and extensive leadership and supervisory experience in a mid-sized community organization (more than $3 million in annual revenue) or an equivalent combination of education, training, and experience
- Significant and demonstrated project management experience
- Demonstrated expertise in managerial finance and program budgeting and monitoring
- Excellent oral, written, facilitation and interpersonal communication skills
- Demonstrated teamwor

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