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Assured Income for The Severely Handicapped
4 months ago
**Job Information**:
Job Requisition ID: 44586
Ministry: Seniors, Community and Social Services
Location: Edmonton
Full or Part-Time: Full Time
Regular/Temporary: Regular/Temporary
Scope: Open Competition
Closing Date**:June 21, 2023**
Classification: Human Services Worker 3
**About Us**:
The Department of Seniors, Community and Social Services provides supports for seniors, families and communities, and helps Albertans access disability services, financial supports, services for the homeless, and other social-based programs.
The Assured Income for the Severely Handicapped (AISH) program provides financial and health-related assistance to eligible adults with a disability. The disability must be permanent and substantially limit the person's ability to earn a living. AISH clients may also be eligible to receive supplemental assistance (a child benefit and personal benefits) through the AISH program. To find out more about our work visit:
**Role**:
Do you have a passion for making a difference?
At the Assured Income for the Severely Handicapped (AISH) Office, we are passionate about the work we do - and are seeking dedicated professionals to assist Albertans with the AISH program.
Do you know what AISH does and why vulnerable Albertans seek the assistance of AISH Generalists? We assist vulnerable Albertans in their efforts to achieve well-being in life and independence
The AISH program provides financial and health-related assistance to eligible adults with a permanent and severe disability. Working closely within the AISH team your primary role as an AISH Generalist would involve: commencing new applicants, determining the continued eligibility for financial benefits, issuing benefits in accordance with applicable policies and program legislation, monitoring and updating client progress, and linking clients to relevant community resources and making referrals.
As well, you will need to demonstrate an ability to analyze information, interpret policy and provide immediate crisis intervention services to de-escalate and resolve conflict. Your ability to remain patient and calm with clients is important, as is your self-awareness and skills to manage stress. To be successful in this role you will require excellent time management, organization, communication and problem-solving skills combined with the ability to make sound decisions under short timelines. Microsoft Office and solid keyboarding skills, as well as attention to detail and a high degree of accuracy are essential. Strong interpersonal skills and an ability to meet deadlines are necessary to succeed in this position.
**Qualifications**:
University Degree, plus one year of related experience, or a Post-Secondary Diploma and two years of related experience, or related Certificate and 3 years related experience is required.
Examples of relevant experience and assets:
- Working with individuals with disabilities and vulnerable populations.
- Outstanding and effective communication skills, including de-escalation strategies.
- Ability to provide excellent customer service.
- Work experience in a high-volume Call Centre.
- Determining eligibility for financial assistance programs.
- Adept at working with numbers, performing quick calculations and understanding data sets
- MS Office Suite knowledge and data entry experience
**APS Competencies**:
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.
This link will assist you with understanding competencies:
Below provided examples explain how competencies relate to the role of the AISH Generalist:
- **Agility** - Adapting quickly to changing customer needs and regulatory guidelines.
- **Systems Thinking** - Quickly understanding how to find out client’s needs and provide support as needed and create innovative and sustainable ideas.
- **Creative Problem Solving** - Providing immediate support to recipients in crisis to address issues such as lack of food, medication, domestic violence, eviction or termination of utilities.
- **Develop Networks** - Build professional relationships for making referrals to other community or government programs.
**Salary**:
$2,283.81 to $2,943.49 bi
- weekly ($59,607 to $76,825 per year)
**Notes**:
Full-time regular office hours are Monday to Friday 8:15AM- 4:30PM, 36.25 hours per week.
This competition will be used to fill future vacancies at the Human Service Worker 3 classification in Edmonton.
- You were successful in the interview (pending reference and other pre-employment checks) but were not selected.
- You may be considered for future opportunities in the same or a lower classification for a period of six (6) months.
- If you are contacted regarding other opportunities, it will be your decision whether to pursue these.
- If you choos
