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Lead Appeals Coordinator

3 months ago

Edmonton, Alberta, Canada Government of Alberta Full time

Job Overview
Position Title: Lead Appeals Coordinator
Job Classification: Program Services 3
Employment Type: Full Time
Work Hours: 36.25 hours per week
Employment Status: Permanent
Competition Type: Open Competition
Salary Range: $2, $3,448.73 bi-weekly ($68,561 - $90,011/year)

The Government of Alberta values a diverse and inclusive workforce that mirrors the community we serve. We invite you to be part of a team that prioritizes diversity, inclusion, and innovation.

The Appeals Secretariat functions as an impartial government entity that assists all parties involved in an appeal, ensuring a fair and timely process for residents. The Secretariat also offers support, including training and development, to the Citizen's Appeal Panel, which conducts fair and unbiased hearings.

Are you a dedicated professional with experience in legislative frameworks or quasi-judicial settings? Do you have a passion for making a positive impact? If so, this position may align with your career aspirations.

Reporting to the Manager of Appeal Operations, your responsibilities will include overseeing notices of appeal that require time extensions, managing staff in daily case operations, and providing direction to appeal panels to ensure adherence to the principles of natural justice and procedural fairness. Appeal panels will address cases under various Acts, including but not limited to:

  1. Assured Income for the Severely Handicapped (AISH) Act
  2. Income and Employment Supports (IES) Act
  3. Family Support for Children with Disabilities (FSCD) Act
  4. Person with Developmental Disabilities (PDD) Services Act
  5. Seniors Benefit Act
  6. Child, Youth and Family Enhancement (CYFE) Act
  7. Early Learning and Child Care (ELCC) Act
  8. Protection for Persons in Care Act
  9. Continuing Care Act
  10. Mental Health Services Protection Act

Key Responsibilities include, but are not limited to:

  • Analyzing legislation and legal opinions and communicating this information to appeal panels;
  • Managing intricate appeals;
  • Making determinations on hearings by evaluating evidence and issuing written decisions regarding time extension requests;
  • Providing leadership and guidance to Appeals Officers;
  • Addressing escalations and critical issues to ensure the safety of staff and panel members.

Essential competencies for this role include:

  • Innovative problem-solving
  • Commitment to achieving results
  • Fostering a collaborative environment
  • Promoting personal and professional development

A university degree in a relevant field along with two years of progressively responsible experience is required. Supervisory experience is essential, and familiarity with frontline operations is preferred. Experience with administrative tribunals, interpreting legislation/legal opinions, judicial decision writing, and issues management is advantageous.

This position is based in the Appeals Secretariat office. This competition may also be utilized to fill future vacancies at the same or lower classification. Final candidates will undergo academic verification and security screening.

Application Process
Candidates are encouraged to provide clear and concise information demonstrating how their qualifications meet the required criteria, including education, experience, and relevant examples of competencies. Applications must be submitted online.

This competition may be used to fill future vacancies across the Government of Alberta at the same or lower classification level. We appreciate the interest of all applicants; however, only those selected for interviews will be contacted.