Customer Onboarding Project Coordinator

3 weeks ago


London, Canada YOVU Office Phone Full time

YOVU Office Phone is looking for our next Customer Onboarding Project Coordinator. This high-value role within our company takes the customer from post-sale all the way through to being deployed as a customer. This role is our customer's first experience working with our team and needs to set an exemplary example of what working with the YOVU Office team is all about.

**Responsibilities**:

- Manage the entire lifecycle of multiple customer onboarding projects, ensuring successful project delivery and a positive customer experience.
- Coordinate and communicate with different departments to execute projects effectively.
- Create and organize timelines for multiple projects simultaneously, taking into account conflicting priorities.
- Identify customer needs by understanding their business processes and requirements and helping build a custom solution that matches those needs.
- Acquire and manage documentation from customers related to their deployment.
- Utilize various tools to organize different facets of each project.
- Perform installation on-site at customer's locations when requested.
- Adapt to changing responsibilities and priorities.
- Maintain effective communication with stakeholders involved in each project.
- Provide comprehensive virtual or in-person training to customers on technical aspects.
- Perform other duties as assigned.

**Qualifications**:

- Minimum of 3 years experience in project management, a similar role or educational equivalent.
- Experience in telecommunications or related technical fields is preferred.
- Knowledge or experience with Salesforce is a plus.
- Experience in using Google Workspace or Microsoft Office tools.
- Technical background or a strong interest in learning new technologies.
- A valid G-level driver's license.

**Perks of Joining YOVU**:

- Join the team at a time when you can help shape the future of the company
- RRSP Matching
- Benefits after three months of employment



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