Advisor, Business Improvement

3 weeks ago

Brampton, Canada City of Brampton Full time

**Job Description**:
**JOB TITLE**:Advisor, Business Improvement & Innovation

**DEPARTMENT**:Office of the Chief Administrative Officer

**POSTING NUMBER**:105223

**NUMBER OF POSITIONS**:1

**JOB STATUS & DURATION**:Full Time Permanent

**HOURS OF WORK**:35 hour workweek

**LOCATION**:Hybrid Model - when working onsite, you will report to the location of West Tower.

**SALARY GRADE**:6

**HIRING SALARY RANGE**:$93,803.00 - $105,529.00 per annum

**MAXIMUM OF SALARY RANGE**:$117,254.00 per annum

**JOB TYPE**:Management and Administration

**POSTING DATE**:August 18, 2023

**CLOSING DATE**:August 28, 2023

**AREA OF RESPONSIBILITY**:
Reporting to the Manager, Business Improvement & Innovation, this role is accountable for advising the development and delivery of a business improvement program. Fosters a business improvement culture for the City across all operating departments and functional areas. Partners with department leaders to identify opportunities for improving quality, service and productivity, as well as appropriate methods, tools and resourcing required. Ensures business improvements projects align with the Strategic Plan. Provides support throughout the entire improvement process, from defining the mandate to implementing solutions, and follow-through to ensure tangible benefits are realized and reported. Responsible for inspiring and supporting leaders, and coaching teams in achieving sustainable business results and developing business improvement capabilities across the organization.
- Provide expert advice and guidance on the identification of process issues, improvement, and sustainment of optimized business processes.
- Determine user requirements, system restraints, maps processes (current, optimized, and future state)
- Review operational needs, including resources (budget, staffing, scheduling, equipment, and facilities), relevant legislation and/or regulations and identifying potential gaps.
- Lead analysis (data, performance measures, goals and objectives) and provide facilitation with organizational leaders in reviewing existing business practices and processes (for accuracy, effectiveness and/or efficiency
- When possible, identify and recommend alternative service delivery options.
- Provide recommendations to ensure tangible and sustainable benefits are realized and reported.
- Develop survey tools and analytics to ensure employee buy-in, motivation and behavior change to support and realize the implementation of business improvement principles.
- Ensure Employees are empowered with the required skills for a self-sustainable business improvement to be adopted.
- Follow-up on action plans regularly, measure, monitor and report the results of the business improvement project.

**Business Performance Assessment**: Lead and assess levels of performance and promotes the development of ideas in order to increase organizational efficiency and effectiveness. Educates business partners on solutions and financial plans through effective communication. Leads implementation of any corrective action plans and verifies effectiveness of solutions. Champions and enables tracking, measuring and reporting of improvements implemented, contributing to the creation of an organizational culture that encourages and recognizes teamwork and accountability for results. Measures monitoring of best business practices to improve the organization’s competitiveness. Provides recommendations to leadership team to influence decision-making and improvement needs.

**Communication and Reporting**: Effectively communicates with leaders to drive alignment, decision-making and implementation of improvements. Presents progressive implementation of improvements to the leadership team. Provides expert advice and recommendations to influence decision-making for positive outcomes. Prepares reports that advise City Council and management on business improvement trends, challenges, opportunities, and results. Monitor and tracks business improvement initiatives and reports regularly on implemented changes. Implements targets, measurements, and reporting mechanisms to demonstrate improvement initiatives.

**Corporate Contribution & Accountability**: Builds and fosters strong working relationships and collaborations with internal and external partners and stakeholders, to meet business goals and objectives. Anticipates, assesses, and evaluates internal and external risk factors that affect organizational performance, and collaborates with leaders on strategies and tactics to mitigate risks and improve the quality of City services, resources and programs available. Establishes corporate indicators that measure the evolution of improvements. Analyses and advises on budgets and financial spending, effectively tracking cost savings or avoidances, increases in quality, productivity, capacity, etc. across the organization. Works collaboratively with all levels of staff when assessing business improvement needs and organizational

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