Business Development Manager

4 weeks ago

Vald'Or, Canada ALS Global Full time

ALS fournit une large gamme de services de tests et d’analyses à une variété de marchés et d’industries à travers le monde. Nous sommes un chef de file dans l’industrie des services d’analyses et avons établi une réputation enviable en regard de la qualité de nos résultats et de services à la clientèle.

**Position**: Business Development Manager
- Geochemistry

**Location**: Quebec. Other locations may include: Toronto, and within Atlantic Canada

**Status**: Full-time, Permanent

**Reporting Manager**: Director, Eastern Canada Operations

We are a full-service provider of analytical geochemistry services to the global mining industry. An integrated network of 70 laboratories around the world ensures consistent quality and dependable client service. Design, installation & operation of dedicated remote mine site labs. Prep facilities, analytical laboratories, core services & photography, hyperspectral mapping & interpretation.
Leader in process development, circuit optimization, mineralogical analysis, bankable metallurgical testing, and consulting services for mineral process flowsheet development and optimization. ALS offers mineral processing testing by both bench scale and pilot scale facilities, hydrometallurgical and mineralogical test services, and project management by expert metallurgists.

**About the Position**:
This position is responsible for developing new business streams for ALS by actively engaging new clients and growing ALS’ market share. You will also be responsible for assisting clients with obtaining information regarding ALS services and pricing, and ensuring clients receive efficient, accurate service and information. As this position is located in Quebec, command of both French and English language is essential.

Business Development Responsibilities
- Contact prospective clients to increase awareness of ALS services;
- Capitalize on business opportunities in the market and generate new work;
- Responsible for client service outreach, calling, and visiting clients;
- Attend and represent ALS Geochemistry at required trade shows, conferences, and Geological Society meetings;
- Coordinate and facilitate client tours and ALS functions at trade shows
- Act as the initial contact for new clients regarding their program questions, concerns, and complaints.
- Assist with annual marketing quotation renewals, and track client workflow.

Client Services Responsibilities
- Provide excellent client service, including information on analytical methods, quality control, and turnaround times.
- Ensure proactive, positive, and responsive communications are always maintained with clients.
- Contact clients with courtesy calls, when new work is received, and if there are delays in work completion.
- Act as a client advocate within ALS, tracking turn-around time, client priorities, and RUSH work completion.
- Follow up on client issues, maintains communication, and conduct investigations as required.
- Provide technical information regarding quality control complaints and other issues from clients.
- Communicate regularly with internal departments regarding client information and client instructions.
- Compile weekly production report, and attends weekly production meetings.
- Prepare and provide short method descriptions to other regional Client Services Representatives.

Required Knowledge, Skills & Abilities
- Knowledge of preparation procedures, analytical procedures, and quality systems.
- Strong verbal and written communication skills in both French and English
- Professional in every aspect and flexible in working independently and with a team.
- Self-motivated with a strong work ethic;
- Excellent interpersonal and sales skills, with the ability to network with key individuals;
- Excellent organizational skills;
- Strong MS office skills.

Required Qualifications
- Diploma or Degree in Geological or Chemical Sciences;
- Have a strong customer service background;
- Work experience in the mineral exploration or laboratory setting;
- Valid Provincial Class 5 driver’s license with a clean driving history (abstract required).

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