IT Support Intern

3 months ago


Montréal QC, Canada Intelcom Full time

Ride the next mile with us
- Responsibilities:

- Installs, configures and maintains computer equipment and operating systems (workstations) in operational condition, in line with customer commitments.
- Resolves hardware and system malfunctions encountered by users, either remotely or at the customer's site.
- Writes operational procedures and contributes to the development of the information contained in the knowledge base.
- Handles customer requests relating to Jira
- Keeps up to date with the latest computer technology and technology watch
- Comply with prevention rules and other security and cybersecurity regulations
- May be called upon to provide on-site or telephone support or intervention to resolve emergency or critical situations;
Participates in maintaining and developing technical knowledge
- May be required, as part of customer site deployment or relocation projects, to carry out equipment disconnection and reconnection operations, as well as related logístical tasks.
- Advise and assist customers or users with a view to improvement and innovation;
- Participate in setting up appropriate training programs for users;
- Investigate challenges, respond to customer escalation requests and resolve problems in a timely manner;
- Contribute as a resource person to the resolution of complex problems with end-users, if required.
- Any other related tasks

Qualifications:

- DEC in information technology, computer science or related field.
- Minimum 1 year experience in IT
- Excellent communication skills
- Experience with Active Directory
- Experience with Windows 10
- Experience with Jira ServiceDesk.
- Experience with ServiceNow.
- Builds trust and develops good working relationships with users and colleagues.
- Presents procedures and ensures that teams understand them.
- Correctly resolves any problems with users, or escalates them for resolution
- Behaves professionally in all situations

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.


  • Intern - IT Support

    2 months ago


    Montréal, QC, Canada LCI Education Full time

    As an IT support intern, you will actively participate in various projects within the IT department, while developing your technical skills. You will have the opportunity to contribute to the integration and maintenance of technical solutions while supporting users in an international environment. **Status**: Full-time internship **Salary**:...


  • Montréal, QC, Canada Nestle Operational Services Worldwide SA Full time

    **Position Snapshot** **Business area**: Nespresso **Job title**:IT Technical Support Intern **Location**: Montreal, QC located at 300 Léo-Pariseau, suite 2300 Montréal, QC Canada H2X 4B3; Hybrid **A little bit about us** Nestlé Nespresso SA is the pioneer and reference for highest-quality portioned coffee. The company works with more than 120,000...


  • Montréal, QC, Canada Dassault Systèmes Full time

    **Role Description & Responsibilities**: As an Intern at our Customer Support Help Desk, you will sort out, analyze and solve different problems encountered by our clients in the aerospace industry. This internship will allow you to widen your knowledge on Dassault-Systemes products (CATIA V5 & ENOVIA and 3DExperience). You will work with a group of intern...

  • Intern, Internal Audit

    2 months ago


    Montréal, QC, Canada Canadian National Railway Full time

    At CN, we are committed to our pursuit of excellence. We take pride in delivering work of the highest standard, continually innovating to shape the railroad of the future. As responsible railroaders, we make the right decisions every time, putting safety first, acting with unwavering integrity, and holding ourselves accountable for our actions. We believe in...


  • Montréal, QC, Canada American Iron and Metal Full time

    **Company Description** American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers. Become part of...

  • Support Executive

    2 months ago


    Montréal, QC, Canada Atlantis IT group Full time

    **Job Title**:Support Executive **Location**:MONTREAL & MIRABEL, QUEBEC **Duration**:Contract (12+ Month) **Role name**:Support Executive **Role Description**:ServiceNow IT Service Management **Competencies**:Digital: ServiceNow IT Service Management** **Support Executive - ServiceNow IT Service Management **Role Overview**:We are looking for a dedicated...

  • IT Support Intern

    6 months ago


    Montréal, Canada Thales Full time

    Location: Montreal, Canada Dans des marchés en rapide évolution, les clients à travers le monde font confiance à Thales. Thales est une entreprise où les personnes les plus brillantes du monde entier se regroupent pour mettre en commun leurs idées et ainsi s'inspirer mutuellement. Dans tous les secteurs où œuvre Thales, notamment l’aérospatiale,...


  • montréal, Canada Fed IT Full time

    Hello,I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.I work on two types of recruitment: temporary and permanent.All our consultants are IT experts who speak your language and work in your environment. We cover the IT, development, business intelligence and infrastructure...


  • montréal, Canada Fed IT Full time

    Hello,I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.I work on two types of recruitment: temporary and permanent.All our consultants are IT experts who speak your language and work in your environment. We cover the IT, development, business intelligence and infrastructure...


  • montréal, Canada Fed IT Full time

    Hello,I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.I work on two types of recruitment: temporary and permanent.All our consultants are IT experts who speak your language and work in your environment. We cover the IT, development, business intelligence and infrastructure...

  • Internal Auditor

    1 week ago


    Montréal, QC, Canada Saputo Inc. Full time

    At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world. As a top 10 global dairy processor, we value contributions that matter and strive to foster an inclusive, growth-driven work environment. Ready to bring your best? Overview of The Role Within Corporate Internal Audit...

  • Intern it

    2 weeks ago


    Montréal, QC, Canada Belron Canada Full time

    Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential. Tu seras responsable de répondre aux demandes d’assistances techniques des...

  • Internal Auditor

    1 week ago


    Montréal, QC, Canada Saputo Inc. Full time

    At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world. As a top 10 global dairy processor, we value contributions that matter and strive to foster an inclusive, growth-driven work environment. Ready to bring your best? **Overview of The Role** Within Corporate Internal...

  • SAP Scm Ixp Intern

    1 day ago


    Montréal, QC, Canada SAP Full time

    **We help the world run better **At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Internal Auditor

    2 months ago


    Montréal, QC, Canada Saputo Inc. Full time

    At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world. As a top 10 global dairy processor, we value contributions that matter and strive to foster an inclusive, growth-driven work environment. Ready to bring your best? Overview of The Role Within Corporate Internal Audit...


  • Montréal, Canada ExPretio Technologies Full time

    **Francais**: Chez ExPretio, nous sommes une entreprise qui valorise le respect, le dévouement envers nos clients et l’excellence grâce à l’innovation et à l’ingéniosité. Notre mission est de promouvoir la mobilité durable en proposant des solutions intelligentes de gestion de l’offre et de la demande. ExPretio offre désormais un support...


  • Montréal, QC, Canada PSP Investments Full time

    ABOUT US We’re one of Canada’s largest pension investment managers, with CAD$264.9 billion of net assets as at March 31, 2024. We invest funds for the pension plans of the federal public service, the Canadian Forces, the Royal Canadian Mounted Police and the Reserve Force. Headquartered in Ottawa, PSP Investments has its principal business office in...

  • Intern it

    2 weeks ago


    Montréal, QC, Canada Belron Canada Full time

    La technologie de la vitre d'automobile contribue à transformer notre façon de vivre la route. Chez _Belron Canada_, la maison mère de _Speedy Glass, Lebeau vitres d'auto et Vanfax_ nous prenons cela au sérieux, et c'est pourquoi nous investissons sans relâche pour permettre à nos employé.e.s de réaliser leur plein potentiel._ Belron Canada est...

  • Logistics Intern

    3 weeks ago


    Montréal, QC, Canada Nestle Operational Services Worldwide SA Full time

    **Position Snapshot** **Business area**: Nespresso **Job title**: Logistics Intern **Location**: Montreal, QC located at 300 Léo-Pariseau, suite 2300 Montréal, QC Canada H2X 4B3; Hybrid **A little bit about us** Nestlé Nespresso SA is the pioneer and reference for highest-quality portioned coffee. The company works with more than 120,000 farmers in 15...

  • Internal Auditor

    2 weeks ago


    Montréal, QC, Canada Resolute Forest Products Full time

    Domtar is a leading producer of pulp, paper, packaging, tissue and wood products. Through our focus on safety and sustainability, our commitment to operational excellence and our network of facilities across Canada and the United States, Domtar delivers high-quality and cost-effective products to customers around the world. Our workforce is comprised of...