IT Support Intern
3 months ago
Ride the next mile with us
- Responsibilities:
- Installs, configures and maintains computer equipment and operating systems (workstations) in operational condition, in line with customer commitments.
- Resolves hardware and system malfunctions encountered by users, either remotely or at the customer's site.
- Writes operational procedures and contributes to the development of the information contained in the knowledge base.
- Handles customer requests relating to Jira
- Keeps up to date with the latest computer technology and technology watch
- Comply with prevention rules and other security and cybersecurity regulations
- May be called upon to provide on-site or telephone support or intervention to resolve emergency or critical situations;
Participates in maintaining and developing technical knowledge
- May be required, as part of customer site deployment or relocation projects, to carry out equipment disconnection and reconnection operations, as well as related logístical tasks.
- Advise and assist customers or users with a view to improvement and innovation;
- Participate in setting up appropriate training programs for users;
- Investigate challenges, respond to customer escalation requests and resolve problems in a timely manner;
- Contribute as a resource person to the resolution of complex problems with end-users, if required.
- Any other related tasks
Qualifications:
- DEC in information technology, computer science or related field.
- Minimum 1 year experience in IT
- Excellent communication skills
- Experience with Active Directory
- Experience with Windows 10
- Experience with Jira ServiceDesk.
- Experience with ServiceNow.
- Builds trust and develops good working relationships with users and colleagues.
- Presents procedures and ensures that teams understand them.
- Correctly resolves any problems with users, or escalates them for resolution
- Behaves professionally in all situations
Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.
Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.
At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.
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