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Gaming Manager

2 months ago

Abbotsford, Canada Gateway Casinos and Entertainment Limited Full time

**Job Type: Salaried Full-Time**

**The Gateway to Your Future**

The Gaming Manager is responsible for the financial, operational, customer service, and human resource objectives of assigned departments. This role provides leadership and is instrumental in developing and executing strategic, operations and policy initiatives to enhance the financial contribution and effectiveness of casino operations. This role ensures that assigned departments are in full compliance with regulators’ policies and procedures. The Gaming Manager is member of the site’s management team.

**We Provide**
- Full benefits package for full-time employees
- Retirement savings plan
- Exciting, supportive and fun work environment
- Family and friends discounts on travel, tech, food, beverage, and fitness
- Development and training opportunities

**Key Responsibilities**
- Responsible for profit and loss accountability for casino operations based on approved budgets and forecasts. This includes input into the annual budget process and regular re-forecasts throughout the year.
- Collaborates with Marketing site leadership and other resources to develop, implement and execute initiatives and promotional activities to drive revenue growth.
- Maintains a thorough knowledge of local markets and implements initiatives to aggressively grow market share.
- Manages cost elements within the assigned departments, particularly labour efficiency, to maximize profitability.
- Manages recruitment, training and staff development to enhance the strength and effectiveness of staff and managers ability to achieve strategic and operational objectives.
- Oversees human resources issues and staff development initiatives. Hires and trains staff in job duties, safety procedures and company policies and is responsible for performance management of direct reports and staff including providing positive and corrective feedback and administering discipline. Ensures all shift schedules are prepared and all staff breaks are coordinated.
- Provides operational leadership and decision making on technical and incident related issues.
- Executes strategic initiatives including gaming floor layouts, product mix, implementation of new products and yield management.** **Analyzes performance data and makes recommendations for improved growth.
- Leads best practice implementation with regard to casino operations. Recommends changes to systems, controls, processes, policies and procedures to improve operations.
- Steers customer service training and provides guidance to managers to ensure the delivery of operational excellence to all customers.
- Ensures excellence in customer service delivery for all assigned departments.
- Recommends changes to systems, controls, processes, policies and procedures to improve casino operations.
- Maintains a thorough and updated knowledge of company policies and procedures, provincial and local regulations for all casino operations.
- Oversees internal control systems for department staff and interfaces with Security and Surveillance departments
- Ensures assigned departments follow company and regulatory policies and procedures and manages any issues that may arise.
- Takes on additional responsibilities as required.

**What You Bring**
- Proven ability to lead operational change and due diligence tasks
- Experience in gaming management operations
- Proven leadership skills - able to direct and supervise staff
- Knowledge of operational budget processes and components
- Solid understanding of financial reports
- Excellent written and verbal communication - including ability to write external submissions
- Solid customer service skills
- Excellent problem solving skills
- Self-motivated, detail oriented, reliable, punctual, efficient and able to multi-task
- Demonstrates and promotes teamwork in the workplace
- Ability to lead operations in a union environment (at applicable locations)
- Strong knowledge in slot analyses
- 5 years of gaming experience including 2 years' experience in a management role in operations preferred
- Leadership experience in union environment (applicable locations)
- Post-secondary education in business, marketing, hospitality or related field or a combination of experience, education equivalent to the above

**Why Work for Us?**

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