Director, Construction

6 months ago

Toronto, Canada Indigo Books & Music Full time

**Company Description**
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE
- We love books and all things beautiful
- We are Canada’s Cultural Department Store
- Books are our heart and our soul and Great Books are JUST the Beginning

We play by the following rules:

- We exist to add joy to our customers’ lives each and every time they interact with us and our products
- Our job is to create joyful moments for our customers
- We treat each other the way we’d treat a valued friend
- We inspire each other to do our best work
- We seek to ignite creativity and innovation every day
- We give back to the communities in which we operate

The Director of Construction & Facilities is responsible for creating a sound foundation of facilities management and construction project execution to enhance employee and customer experience. Through the store development and facilities processes, they will impact sales, profit and expense targets. The Director of Construction & Facilities will lead a team of high-performance construction & facilities professionals to support project and operational strategies while ensuring compliance with best-in-class industry standards. This role will actively lead and develop the team to meet their individual goals and growth potential while constantly seeking to raise the performance bar.

**KEY PERFORMANCE METRICS**
- Construction project budgets and schedules
- Operational facilities budgets
- Capital Repairs and Infrastructure Project budgets
- Project timelines and schedule adherence
- Vendor SLA/MSA adherence and performance targets
- Stakeholder satisfaction scores
- Employee Engagement Scores
- Revenue and margin targets

**KEY ACCOUNTABILITIES**

Strategic
- Support Indigo goals by executing short to mid-term departmental goals
- Maintain a high level of strategic foresight by identifying customer and business needs and adjusting departmental and team objectives accordingly
- Provide foresight into industry trends and plan accordingly

Functional
- Oversee and support the Facilities team and associated maintenance strategies for all Retail Stores through proactive planning.
- Deliver best-in-class maintenance and construction project services with attention to contractor and vendor compliance while implementing rigorous budgetary practices and principles.
- Oversee the development of annual facilities and utility operational expense budgets, maintaining overall expenditure control via regular analysis and efficiency of service delivery.
- Oversee the successful completion of all construction and capital facilities projects within scope, budget and schedule.
- Oversee the development of the store maintenance capital budgeting process, making recommendations on capital investments that will provide the best return on investment while helping support organizational initiatives.
- Responsible for managing all 3rd party maintenance vendors and securing mutually beneficial service contracts for the fleet
- Negotiate and finalize contracts for maintenance providers and project-related agreements, such as Canadian Construction Documents Committee (CCDC) contracts.
- Support, coach and develop team talent to deliver on strategic Initiatives while fostering a culture of high-performance
- Collaborate with the Store Development Leadership Team to select and plan each construction project.
- Investigate and champion business cases that invest in innovative technology to work toward fully connected OMNI Channel Stores of the future.
- Lead the process of determining and defining the scope of work, budget estimates and deliverables for each project.
- Lead the evaluation process through the design and technical drawing phases to identify potential issues at the design stage and to provide mitigation strategies to avoid site errors, scope/cost creep or future maintenance concerns, as well as feasibility and adherence to municipal codes.
- Plan departmental resources to achieve strategic projects and goals to ensure schedules and project budgets align with overall objectives.
- Lead regular value-engineering exercises on current or future specifications, fixtures, or build techniques, including participating in proto-typing and lab store exercises to test and learn.
- Actively engage with the RFQ/RFP process, complete with tender response analysis, provide recommendations, and support SSPI with awarding and issuing CCDC documentation by project.
- Ensure all projects follow Indigo governance processes and applicable documentation, permits, MSAs, SLAs, WSIB, and applicable

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