Dental Office Manager

6 months ago

Milton, Canada Milltown Dental Full time

**Overview**:We are a very friendly yet professional Elite family practice with constant growth opportunities. Our principal/owner is an energetic female leader who is never stopping, never settling, and who has a passion for dentistry and for elevated personalized customer service.

We are seeking a full-time qualified, experienced, and self-driven manager to bring the already very successful practice to the next level. We are making big and exciting changes, revamping our vision, elevating our culture, designing an exciting growth plan, turning great into amazing, and we need your competence, your skills, your enthusiasm, your passion and your dedication to bring the vision to life through a smooth, organized and fun journey.

If you always wanted a management position that allows you to not only showcase your best assets, build amazing relationships with the clients and the team, but where you are also encouraged to bring your creativity and your drive to the table and play a pivotal role in a business transformation to its highest potential, then come turn your job into a career and work towards your own dreams while helping your colleagues bring theirs to life.

**What’s in it for you**:

- Competitive compensation
- Full-time position status
- State-of-the-art technologies/modern equipment, beautiful work environement
- Health benefits
- Free dentistry and significant discounts for immediate family
- free parking
- Transit accessible (we are right beside the Go train)
- Major opportunity for professional advancement
- An opportunity to shine and showcase your management skill-set in a creative and forward-thinking work environment open to any of your suggestions, ideas and creative growth projects
- Recognition through bonus system
- Mentorship and training from highly skilled, experienced dental professional as desired or needed: continuous growth and development

**Position Requirements**:

- 4 years + experience in DENTAL office management with adequate credentials to support experience.
- Strong financial background: budget analysis and management, tracking of all financial transactions.
- Highly proficient in MS Office: Excel, Powerpoint, Words, Outlook
- Experienced with Dentrix a compelling asset.
- Strong written and communication skills. French a great asset.
- Strong knowledge of dental terminology and treatments as treatment coordination management will be part of the job description
- Experience maintaining patient privacy
- Customer service and result-driven mindset
- Team development skills
- Willingness to work varied hours to align with business needs

**Schedule: Full-Time**
- Mondays - 7:30 am to 5:30 pm
- Tuesdays - 7:30 am to 8:30 pm
- Wednesdays - 7:30 am to 5:30 pm
- Thursdays -7:30 am to 8:30 pm
- Fridays - 7:30 am to 5:30 pm
- Alternating Saturdays
- 7:30 am to 3:30 pm (eventually to be every Saturday)

**Job details and salary**:

- Full time
- Work location: in person with occasional “from home”
- Pay: 33-45$/hour
- In addition to the base salary, the selected individual will be eligible for an annual bonus._
- **Responsibilities**:_

**Patient Relations**:

- Ensure flawless presentation of the premises and team members in line with the practice culture and vision.
- Ensure a welcoming and comfortable environment for patients in the waiting area and throughout their visit.
- Ensure Elite customer experience from the moment they walk in to the moment they walk out
- Ensure flawless new patient experience following the established process (greeting, first impression, consult, consents, office policies, etc)
- Handle patient complaints and concerns promptly and professionally.
- Handle emergency calls and redirect accordingly

**Staff Management**:

- Lead, coach, and motivate the team to improve clinic productivity, as well as patient engagement and retention
- Establish work priorities and ensure procedures are followed and deadlines are met
- Enforce practice vision, core values, culture
- Conduct performance evaluations (KPIs, growth opportunities, training requirements) and provide feedback and coaching to staff members.
- Recruit, hire, train, and supervise associate dentists, administrative staff, dental assistants, and receptionists.
- Ensure office and training manuals are available and up to date
- Schedule staff shifts, assignments, and vacations to ensure adequate coverage.
- Point of contact for requested time off (sick and vacation)
- Mediate and resolve interpersonal conflicts between staff. Resource for the team to discuss ideas or problems
- Manage temporary replacement/agencies
- Lead morning huddles
- Host team meetings
- Plan team events

**Administrative and Financial Management**:

- Maximizing profitability through efficient operation while still maintaining our office vision and mission statement
- Assemble data and prepare periodic and special reports, manuals and correspondence
- Supervise and coordinate the day-to-day operations of the dental of

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