Order Desk Agent
1 day ago
Work Term: Permanent
- Work Language: English
- Hours: 37.5 to 44 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: 7 months to less than 1 year
**Work setting**:
- Various locations
- Office building
**Tasks**:
- Access and process information
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Perform general office duties
- Receive and log complaints
- Receive payments
- Sell merchandise
- Advise clients on advertising or sales promotion strategies
- Answer clients' inquiries and provide information
- Answer written and oral inquiries
- Explain procedures, risks and benefits to clients
**Computer and technology knowledge**:
- MS Outlook
- MS Word
- Point of sale system
- Electronic mail
- MS Office
**Area of specialization**:
- Sales
**Security and safety**:
- Reference required
**Transportation/travel information**:
- Own transportation
- Valid driver's licence
- Willing to travel
**Work conditions and physical capabilities**:
- Attention to detail
- Bending, crouching, kneeling
- Fast-paced environment
- Hand-eye co-ordination
- Walking
- Work under pressure
**Personal suitability**:
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Dependability
- Ability to multitask
- Quick learner
**Screening questions**:
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
**Health benefits**:
- Dental plan
- Health care plan
- Vision care benefits
**Other benefits**:
- Free parking available
- Learning/training paid by employer
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