Voip Technical Support

3 weeks ago

Markham, Canada CriSys Limited Full time

**Responsibilities**:

- Visit customer locations for the purpose of deployment, troubleshooting or service migration
- Monitor, analyze, troubleshoot and/or evaluate hardware, software, and other VoIP/Phone network related problems
- Collaborate with vendors to resolve issues, as necessary.
- Troubleshoot VoIP issues including compatibility, performance, and quality of services
- Prepare for upcoming hardware installations by provisioning IP telephony hardware (Sangoma)
- Coordinates number porting activations with carriers, and re-sellers
- Pre-tests newly established SIP Trunks and coordinates customer cuts with reseller partners
- Evaluates new equipment, such as IP phones, ATAs and toolsets Protocols & Concepts - SIP, H.323, MGCP, ISDN (Voice PRI/BRI), Analog Telephony (FXO/FXS), Quality of Service (QoS) and voice quality issues, dial-peers, T.38, fax over IP, TCP/IP, and fundamental routing & switching knowledge

Qualifications:

- Degree/Diploma in computer science or information technology is preferred
- dCAP and/or SSCA Certification is preferred
- Strong understanding of Asterisk administration, VoIP and Softphone implementation and support
- Experience with Sangoma products (PBXact/FreePBX/Gateway, Session Border Controllers)
- Prior experience in tech support, desktop support, or a similar role.
- Proficiency in Windows and Linux (RHEL)
- Certification in Microsoft or Linux is advantageous.
- Working understanding of SQL and relational databases (MySQL)
- Strong communication and customer service skills
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Strong Teamwork skills with good conflict management skills include diplomacy, empathy, negotiation, assertiveness and compromise
- Good written and verbal communication.
- A valid driver’s license with a clean driving record
- Ability to work a flexible and rotating work schedule, including evenings, weekends, and occasional overnights as well as on-calls
- Ability to multi-task and operate independently, with the decision-making skills needed to tackle potentially high-stress situations

**Salary**: $20.00-$21.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Work from home

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Markham, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- VoIP: 3 years (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: Hybrid remote in Markham, ON

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