Order Desk Lead

5 days ago


Victoria, Canada Equation Staffing Solutions. Full time

**Responsibilities**:

- Greeting customers in a positive manner, in person or over the phone.
- Supporting promotions and facilitating upselling by selling a diverse line of products.
- Lead a team to ensure excellent customer service is maintained by all.
- Assisting the Branch Manager with administrative tasks as required.
- Handling transactions such as sales, returns, and defectives efficiently.
- Ensuring accuracy of customers’ orders when placed.
- Use the store’s POS to order products, check promotions, and customer accounts.
- Resolve customer complaints effectively.

**Requirements**:

- Completion of High School Diploma or Post-Secondary Education or equivalent work experience required.
- 2+ years of experience in the Automotive Parts sector would be well-regarded.
- Proficient in the use of MS Office.
- Excellent focus on customer service.
- Proven ability to adhere to tight deadlines.
- Able to work flexible hours, including weekends as required.
- Must be able to stand, bend, walk, and reach, throughout the shift.
- Lifting of heavy equipment up to 50 lbs as required.

**About Equation Staffing Solutions.**:


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