Print Production

4 months ago

Vancouver, Canada FireBird Prints Full time

Located in Vancouver, **FireBird Prints** is a leader in the custom printing industry, known for producing only the highest quality custom apparel and promotional materials. We specialize in DTF printing, screen printing, and embroidery, consistently delivering products that earn us 5-star reviews from our clients. Our commitment to excellence and our ability to meet tight deadlines with precision make us the preferred choice for those seeking dependable and outstanding printing solutions. We have the fastest turnaround times in the city.

As the **Print Production & Sales Lead** at FireBird Prints, your primary role will be to bridge the gap between management and hands-on production, ensuring that all projects are not only envisioned but flawlessly executed. You will be pivotal in guaranteeing that every job is accurately quoted, efficiently processed, and delivered on schedule while maintaining our unwavering commitment to quality and precision. Our reputation is built on consistently achieving 5-star reviews, and we uphold a zero-tolerance policy for anything short of exceptional customer service.

Your responsibilities will extend beyond overseeing the production workflow and driving robust sales strategies. You will also be required to directly engage with the production processes with other team members whenever necessary. This includes operating DTF printing machines, managing heat pressing, screen printing, and embroidery. We seek someone with a solid foundation in printing techniques, yet we are equally committed to nurturing talent that is eager to advance their skills within our operational framework.

Your dual capability to manage and execute will be critical in sustaining the high standards of excellence that FireBird Prints is celebrated for. This role demands a leader who can foster a culture of accountability and precision, ensuring that every component of our operation aligns with our core values and business objectives.If you're passionate about printing and eager to contribute your skills, we’d love to meet you.

Our benefits package includes a paid 30-minute break every day, competitive vacation pay, and performance-based bonuses, including rewards for achieving five-star customer reviews. We also offer commission opportunities for team members who can contribute to creating effective marketing plans and driving sales growth.
- not limited to*_

**Responsibilities**:

- **Quoting and Sales**:

- Accurately provide quotes to potential and existing clients in a timely manner.
- Follow up on quotes to close deals and maintain client relationships.

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- **Production Management**:

- Oversee the entire print production process, including DTF printing, screen printing, embroidery and outsourced jobs.
- Ensure all projects are produced efficiently, meeting quality standards and delivery deadlines.
- Handle hands-on production tasks as needed to support the team.

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- **Team Leadership**:

- Lead and manage a team of four, fostering a collaborative and productive work environment.
- Schedule and delegate daily tasks, ensuring clear communication and efficient workflow.

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- **Quality Control**:

- Uphold high standards of quality, ensuring all finished products meet or exceed expectations.
- Implement quality assurance measures to maintain consistency and excellence in product output.
- Address any quality issues swiftly to ensure customer satisfaction.

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- **Operational Efficiency**:

- Manage supply inventory to ensure necessary materials are always available.
- Maintain a clean and organized workspace to optimize production efficiency.
- Coordinate logistics for product deliveries, ensuring timely distribution to clients.

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- **Customer Service**:

- Engage with clients to gather feedback and resolve any issues, maintaining a high level of customer service.
- Aim for continuous improvement based on client feedback and industry trends.

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- **Marketing and Promotions**:

- Collaborate on marketing strategies to enhance brand visibility and increase sales.
- Participate in social media management and content creation when needed.
- Maintain cleanliness and organization in the workspace.

**Qualifications**:

- **Industry Experience**:

- Proven experience in print production management, including expertise in DTF printing, screen printing, and embroidery.
- Demonstrable experience in sales, with a track record of meeting or exceeding sales targets.

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- **Leadership Skills**:

- Experience leading and managing a team, with the ability to inspire, motivate, and drive team performance. Effective Communication with team & Clients.

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- **Technical Proficiency**:

- Ability to use various printing machinery and equipment.
- Familiarity with quality control processes in the printing industry.

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- **Communication Skills**:

- Excellent Customer Service

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- **Organizational Abilities**:

- Strong organizational and time management skills to handle multiple projects simultaneously.
- Ability to

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