Bilingual Specialist, Retail Specialty Support

3 weeks ago

SaintLaurent, Canada Shoppers Drug Mart Pharmaprix Full time

**Lieu**:
400 av Sainte-Croix, Saint-Laurent, Québec, H4N 3L4

Chez Shoppers Drug Mart/Pharmaprix, nous innovons en matière de santé et de bien-être au Canada. Des ordonnances aux cliniques sans rendez-vous, en passant par un programme de fidélisation des plus appréciés, nous prenons soin de nos clients et les soutenons grâce à des nouvelles approches tous les jours.

Avec plus de 1 300 magasins détenus et exploités localement d’un océan à l’autre, le réseau de Shoppers Drug Mart/Pharmaprix est un milieu de travail et de magasinage formidable. Nous sommes déterminés à bâtir une équipe talentueuse prônant la collaboration, la générosité et l'inclusion. Joignez-vous à notre équipe et contribuez à créer un avenir sain pour votre carrière et pour tous les Canadiens.

**Pourquoi ce role est-il important?**

Shoppers Drug Mart Specialty Health Network supports our retail stores to provide the best patient care to patients who require specialty drugs. We provide patient support programs for specialty drug therapies, providing physicians with resources to manage their patients, facilitating reimbursement, and enhancing patient compliance. We deliver superior customer service to patients, healthcare providers and pharmaceutical manufacturers to improve healthcare outcomes for all stakeholders.

**We are hiring a Specialist, Retail Specialty Support**

**Duties**:

- Work closely with Pharmacy team members and manufacturer programs provide Retail Pharmacy Support
- Offer support to Shoppers Drug Mart/Pharmaprix relating to patient self-injection training at a Specialty Centre of Excellence location
- Coordinate with external partners to effectively facilitate the dispensing of prescriptions at all retail pharmacies.
- Provide retail support to all pharmacy staff for procurement, reimbursement and processing of claims related to specialty medications.
- Flexibility to work rotating shifts between the hours of 8AM to 6PM (EST)
- Maternity leave contract - 12 months with benefits

**What You'll Need**:

- College or University degree
- Bilingual (French & English) is an asset
- Experience in the pharmacy, healthcare or reimbursement industry (2 to 3 years minimum)
- A team player with the desire to provide superior customer care and store support
- Excellent communication skills, verbal and written
- Strong computer skills in a Windows environment using MS Office (Excel, Word, Outlook)
- Pharmacy Assistant or Technician with Assyst Rx, HealthWATCH, New HealthWATCH, and/or Kroll experience is an asset
- Experience with a Customer Relationship Management tool, such as Siebel is an asset

**Pourquoi travailler chez Shoppers Drug Mart?**

En agissant à titre de consultant qui soutient les clients internes et les pharmaciens-propriétaires affiliés, vous acquerrez une expérience unique au secteur du commerce du détail tout en travaillant pour une marque nationale primée. Vous bénéficierez du Programme d’achat des employés, d’une rémunération concurrentielle et de possibilités d’apprentissage en ligne par l’intermédiaire de SDMU.

Prenez en main votre emploi et trouvez d’autres façons de vous soucier de votre travail, de vos collègues, des clients et des membres de la collectivité.

**Comment R **é **ussir**:
Chez Shoppers Drug Mart/Pharmaprix, nous recherchons toujours des personnes formidables pour continuellement renforcer notre culture. Nous croyons que les gens formidables façonnent nos valeurs, sont authentiques, bâtissent la confiance et créent des liens.

Si cela vous ressemble et que vous êtes ouvert d’esprit, que vous avez une bonne attitude face aux changements et que vous aimez les défis d’un environnement de travail aux détails dynamiques, postulez aujourd’hui.

**Type d'emploi**:
Temps plein

**Type de Rôle**:
Poste contractuel offrant des avantages sociaux (Durée déterminée)

Shoppers Drug Mart/Pharmaprix considère que la diversité culturelle du Canada est une source de fierté nationale et un symbole de force. Nous nous sommes donné comme priorité de refléter la diversité croissante du Canada dans les produits que nous vendons, les gens que nous embauchons et notre culture d’entreprise. Des accommodements sont disponibles sur demande pour les postulants et collègues atteints d’un handicap.

En outre, nous croyons que la conformité aux lois consiste à faire ce qu'il faut. Le respect de la loi fait partie de notre Code de conduite; il renforce ce que nos clients et nos parties prenantes attendent de nous.

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