IT Support Technician

2 weeks ago

Mississauga, Canada Premier Candle Corp Full time

_**Sharing our candle passion through innovation**_
- **Premier Candle Corp invites you to join our collaborative, dedicated team As a leading candle manufacturer, we are committed to providing innovative solutions to our clients.**_

**ROLE PURPOSE**

The IT Support Technician is responsible for installing, maintaining and repairing hardware & software components of the organization’s computers. The role also supports these systems through remote access or site visits as needed by management teams.

**ACCOUNTABILITIES**

**System Administration (20%)**
- Test, maintain, and monitor computer programs and systems, as well as coordinate with external support for system issues and installation
- Troubleshoots software and system issues to restore normal operation
- Expand or alters the system to serve additional functions or improve workflow
- Consult with management to ensure that system principles are agreed upon
- Design the system's goals and create flow charts and diagrams that depict the logical operational processes of programs

**Technical Support (50%)**
- Develop, document and revise the system design procedures, test procedures and hardware and software inventory
- Coordinate and connect an organization's computer systems to improve compatibility and information sharing
- Examine and evaluate computer printouts and performance indicators for code faults, then rectify them by changing the codes
- Determine the computer software or hardware that will be required to set up or modify the system
- Setup and maintain all printing devices and wireless scanners in good and serviceable condition

**People Development (30%)**
- Train staff and users to work with computer systems and programs in the company
- Recommend new equipment or software packages to the employees as needed

**QUALIFICATIONS**

**Education**
- University Degree or College Diploma in Information Technology or a combination of schooling and work experience

**Experience**
- Previous experience in a desktop support or IT support role is preferred
- 1+ years in system support in similar work environment
- Excellent problem-solving skills and ability to diagnose and resolve technical issues
- Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users
- Ability to work independently as well as part of a team in a fast-paced environment
- Experience using an ERP system
- Microsoft 365 Office proficiency
- Strong knowledge of computer hardware, software, and operating systems (Window OS, Mac OS and Android OS)

**Abilities**
- Ability to problem solve
- Ability to work independently and in a team environment
- Ability to comprehend the ideas presented in writing
- Ability to understand and respond to the queries
- Ability to follow directions, including health and safety protocols
- Accuracy - ability to perform movements and skills with precision
- Efficiency - ability to multitask and work without wasting resources

**Competencies**
- Action Oriented
- Communication and Influence
- Data Analysis
- Computer savvy
- Problem Solving
- Time Management

**WORKING CONDITIONS**
This role operates in a production environment; employees are exposed to shop elements such as noise, dust, fumes, variable temperatures and fragrances.

Premier Candle Corporation is an equal opportunity employer that strives to attract, develop, and retain a workforce that is as diverse as the customers we serve. We aim to foster an inclusive work environment and remain committed to fair attraction, development, retention, and advancement practices.

**Job Types**: Full-time, Permanent

**Salary**: From $45,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Mississauga, ON L4W 5M7: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What is your salary expectation?

**Experience**:

- IT support: 2 years (required)

Work Location: In person

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