Customer Support Coordinator
2 weeks ago
TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
This is an exciting role within a Casino Environment where you will use your strong customer service background, verbal communication and interpersonal skills to respond to client inquiries and requests.
In providing this support you will:
- Educate casino guests regarding the three core concepts of gambling to encourage safe play and prevent problem play and over expenditure.- Assesses the needs of visitor to determine appropriate course of action.- Deliver problem gambling staff training to casino staff as required at all levels- Plan appropriate intervention strategies for guests exhibiting problem gambling behaviors by consulting with casino staff and other appropriate professionals- Assist any individuals who phone or visit the casino with concerns about a family member who may be having difficulty with gambling.- Investigates current community resources on a provincial bases and shares information with colleagues- Assists in developing and maintaining a resource library of gambling related material
Succeeding as a Customer Support Coordinator will require the following core qualifications and skills:
- A Bachelor's degree, community college diploma or equivalent post-secondary education (i.e. social work, psychology, etc.)- Thrive on providing exceptional customer service, combined with the ability to communicate clearly to our clients and colleagues.- Knowledgeable with MS Windows (Word & Excel).- Can work in a fast paced, client facing environment.- Bilingualism is an asset (French and English)- All applicants must be flexible to work shifts ranging from Days to Late-Evenings, with potential shifts occurring Mon - Sun.
Where permitted by law, company employees must be fully immunized to access a TELUS Health or LifeWorks office or customer premises.
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