Director, Protection Services

2 months ago

Ottawa, Canada University of Ottawa Full time

**Job Type**:
Employee

**Duration in Months** **(for fixed-term jobs):
N/A

**Job Family**:
Security, Protection and Transportation

**# of Open Positions**:
1

**Faculty/Service - Department**:
Office of the Chief Risk Officer

**Campus**:
Main Campus

**Union Affiliation**:
N/A

**Date Posted**:
September 19, 2024

**Closing Date**:
October 19, 2024
**Note**: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above

**Hours per week**:
35

**Salary Grade**:
Non-Union Grade NM4

**Salary Range**:
$139,350.00 - $172,946.00

About the Protection Service:
Our mission is to enhance security, develop alternative modes of transportation, ensure respect for the rights of the university community and protect the assets of the University and its community.

**Position Purpose**:
The Director of Protection Services is the University’s leader and expert on campus safety and security. This role is responsible for developing proactive safety programs and implementing policies, processes, and procedures in alignment with best practices to ensure the protection of all campus users. Reporting to the Chief Risk Officer (CRO), the Director establishes the department’s strategic direction and oversees its resources to effectively manage the safety and security operations for the University.

The Director serves as the primary advisor to faculties and services on security matters affecting the University community, including faculty, administrative staff, and students. As the University’s liaison on security issues, the Director collaborates with both internal and external stakeholders, including local law enforcement agencies, while ensuring clear communication of safety standards to all staff on campus.

This position oversees the financial, human, and physical resources associated with 24-hour, 365-day security operations, including protection technology (alarm systems, cameras, etc.), investigation services, security contracts, parking facilities, and sustainable transportation.

**In this role, your responsibilities will include**:
**Strategic Planning**

In alignment with the CRO, the Director develops, implements and maintains the strategic orientation, Protection Services Annual Plan, goals, objectives and priorities of Protection Services. This includes intelligence-led, risk-based decision-making framework and the administration, implementation and evaluation of programs, activities, and security measures provided by Protection Services to ensure the safety and security of the University community.

Develops a strategic framework to guide and support the University’s objectives for protection and security. Oversees the development and implementation of policies and regulations related to security and protection at the University. These include development of needs analyses, objectives and implementation of plans to meet the needs of the forecasted demographics of the student body and the University community.

**Operations Management**

Using a community-based security model, the Director is responsible for planning, developing, and directing the comprehensive deployment of security services on campus. Oversees the strategic use of security resources, ensuring the campus is effectively covered through a combination of patrols, surveillance, and on-site security personnel.

Designs, implements, and manages proactive crime prevention strategies to enhance campus safety and reduce incidents by working closely with internal and external departments on policy, procedure, and security matters relating to campus safety and security. The Director sets clear guidelines and standards for the installation, monitoring, and maintenance of electronic security systems, ensuring compliance with relevant legislation and university policies.

Establishes key performance indicators (KPIs) to measure departmental effectiveness, providing transparent updates to the campus community and the general public. Additionally, the Director establishes and monitors customer service protocols, ensuring a high standard of client interaction within the department by developing and maintaining a robust safety and security reporting system, ensuring timely communication with the campus community when necessary.

**Financial, Material and Human Resources Management**

Demonstrates leadership through sound financial and administrative management of the Service to meet financial objectives and support the goals of Transformation 2030. Establishes clear mandates and advocates for necessary funding. Develops cost-saving initiatives and strategies to optimize cost-effectiveness and deliver value-added services and programs. Develops tactical plans to align with the department's business vision, setting clear financial goals and objectives for the finance team.

Directs and manages a team of professional staff with expertise in crime prevention, investigations, crisis intervention, parking and sustainable transpor

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