Volunteer Resources Associate

6 months ago


Durham, Canada Lakeridge Health Full time

Volunteer Resources Associate - DDS

Distress Centre Durham

Temporary Part Time (12 months)

Days, Evenings, Weekends - 4 and 8 Hour Shifts (Subject to Change)

Durham Mental Health Services

Salary $28.120 - $38.240 per hour

Vacancy 2400001789

Position Description

Reporting to the DMHS Manager, the Coordinator Volunteers requires enthusiasm and commitment to the volunteer engagement strategy of the organization, while focusing on strengthening volunteer activities and increasing the impact of the DCD services.

**Responsibilities**:
Administrative Management

" Performs all relevant administrative functions including volunteer and client profiles, scheduling of volunteers, tracking hours of service, statistic and other reports as required.

" Become proficient in the icarol Distress Centre operating system.

" Monitoring of Distress Line activities, volunteer documentation of calls and reports, ensuring everyone maintains quality standards and risk mitigation responses are developed and shared for "high risk" caller profiles.

" Receive, review and process with volunteers all "Call Out" referrals.

" Assists in the development and preparation of volunteer materials including manuals, promotional flyers, orientation tools and training materials.

Volunteer Management

" Works in collaboration with the Volunteer Resources Team; communicating regularly and utilizing standard organizational processes, including recognition.

" Recruits appropriate volunteers for the call line role through general and targeted recruitment initiatives and utilizing internal and external strategies.

" Interviews and ensures completion of screening and general orientation of accepted volunteers.

" With the DCD Team, facilitates required role training and implement a peer mentor with all volunteers, ensuring scheduling, reporting and issue management processes are followed.

" Evaluates program and monitors volunteer, team and client satisfaction.

" Other duties as required.

**Qualifications**:
" completion of post secondary diploma or degree in the social service filed *preferred

" enrollment/in-progress of completing diploma or degree in the social services field *required

" Certification in volunteer engagement or in progress is highly desired

" Past experience with a Help line and/or volunteer management is an asset

" Excellent interpersonal and communication skills

" Ability to manage multiple tasks simultaneously

" Proficiency in MS Office (word, Excel, Power Point and Outlook)

**CONDITIONS OF EMPLOYMENT**:
The terms and conditions of employment are in accordance with Lakeridge Health's policies and procedures.

Lakeridge Health thanks all applicants, however, only those selected for an interview will be contacted.

Successful External applicants must provide a satisfactory Criminal Investigation Reference for the vulnerable sector, dated within the past six (6) months.

Accommodation will be provided in all parts of the recruitment and assessment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Applicants need to make their needs known in advance.



  • Durham, Canada Lakeridge Health Full time

    **Volunteer Coordinator, DMHS** Distress Centre Durham Durham Mental Health Services Temporary Part Time (12 months) Days, Evenings, Weekends - 4 and 8 Hour Shifts (Subject to Change) Durham Mental Health Services Salary $32.290 - $37.110 per hour Vacancy 2400001668 Position Description Reporting to the DMHS Manager, the Coordinator Volunteers requires...

  • Family Facilitator

    3 months ago


    Durham, Canada Durham Association for Family Resources and Support (DFR) Full time

    **Position**: Family Facilitator - **Company**: Durham Association for Family Resources and Support (DFR) - **Type**: 2 Full Time Permanent Positions - **Classification**: Working from Family Homes, the Community and at the DFR offices - **Location**: Office - 850 King Street West, Oshawa - L1J 8N5 - and other locations across Durham Region **Imagine** a...


  • Durham, Canada SafeHope Home Full time

    **Job Summary** **Responsibilities**: - Conduct outreach activities to engage community members and inform them about available services and programs. - Support individuals that come to our organization looking for assistance - Educate individuals and groups on relevant topics through presentations and public speaking engagements. - Supervise and support...


  • West Durham Regional Municipality (Sunderland), Canada Markham Stouffville Hospital Full time

    Land acknowledgement: Oak Valley Health honours the traditional territory of the closest Indigenous communities, the Chippewas (chi-puh-waas) of Georgina Island and the Mississaugas of Scugog Island. The Haudenosaunee (Ho-de-no-shau-nee) and Anishinaabe (Ah-nish-in-ah-beh) have lived, worked and existed on this land from time immemorial. This land is covered...


  • Regional Municipality of Durham, Canada Compass Early Learning and Care Remote Work Freelance Full time

    Compass Early Learning and Care (CELC) Licensed Home Child Care Provider Come Work with Compass ELC:  About Us: For more than forty years, our organization has been growing and evolving. Over those years we’ve expanded our vision of early learning and child care, enhanced our learning environments to truly honour our belief in children as...

  • RN/RPN - Adult Program

    6 months ago


    Regional Municipality of Durham, Canada VHA Home HealthCare Full time

    VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.”...


  • West Durham Regional Municipality (Sunderland), Canada Markham Stouffville Hospital Full time

    Land acknowledgement: Oak Valley Health honours the traditional territory of the closest Indigenous communities, the Chippewas (chi-puh-waas) of Georgina Island and the Mississaugas of Scugog Island. The Haudenosaunee (Ho-de-no-shau-nee) and Anishinaabe (Ah-nish-in-ah-beh) have lived, worked and existed on this land from time immemorial. This land is covered...


  • Regional Municipality of Durham, Canada VHA Home HealthCare Full time

    VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.”...

  • Sanitation Supervisor

    2 weeks ago


    East Durham Regional Municipality (Orono), Canada Maple Leaf Foods Inc. Full time

    The Opportunity: The Sanitation Supervisor is a solutions-oriented position responsible for effectively supervising and controlling the cleaning and sanitation of processing equipment, utensils and the entire plant environment. The incumbent is responsible for the development, implementation, execution and evaluation of the Sanitation Program and taking...

  • Sanitation Supervisor

    2 weeks ago


    East Durham Regional Municipality (Orono), Canada Maple Leaf Foods Inc. Full time

    The Opportunity:The Sanitation Supervisor is a solutions-oriented position responsible for effectively supervising and controlling the cleaning and sanitation of processing equipment, utensils and the entire plant environment. The incumbent is responsible for the development, implementation, execution and evaluation of the Sanitation Program and taking...