Quality Assistant

6 months ago

Burnaby, Canada BC Housing Full time

**Position Summary**:
**QUALITY ASSISTANT**

**Job ID: 5532**

**REGULAR/FULL-TIME**

**Location: BURNABY, BC**
- ** Join one of BC’s Top Employers**:

- ** Be part of an exceptional company culture with great employee benefits and a healthy work/life balance**

**BC Housing thanks all applicants for their interest; only those selected for an interview will be contacted. This position is only open to those legally entitled to work in Canada.**

**THE ORGANIZATION**

BC Housing is a provincial Crown Corporation that develops, manages and administers a wide range of subsidized housing options for those most in need across the province to address critical gaps across the housing continuum ranging from emergency shelter through to rent assistance in the private market and affordable home ownership. _Share in the rewards of working with an organization that offers challenging work and competitive compensation and supports the growth and development of its people._

**Our mission** is to provide access to safe, quality, accessible, and affordable housing options. We do this to promote strong, inclusive communities where people can thrive.

BC Housing offers competitive salaries and an excellent benefits package. But a job is more than a pay cheque. We also offer our staff the opportunity to work together to make a difference. When employees go home at the end of the day, they experience the satisfaction of knowing they’ve helped provide safe, affordable housing for British Columbians. And while they’re here, employees can take advantage of many opportunities:

- In-house training, and training at other institutions, for courses related to employees’ current positions or to prepare them for advancement within BC Housing.
- Wellness programs including physical fitness, programs to help employees quit smoking, free flu shots, mental health resources, and lunch-and-learn lectures and seminars.
- Recognition programs including long-term service awards, idea recognition and outstanding performance awards.
- Livegreen incentives include an employee transit pass program, and other initiatives that encourage alternative, sustainable transportation (even a bike purchase program).
- An active Social Club that organizes special events like seasonal parties and arranges group discounts to other events.
- Participation in community and charitable events.

**Please note: Eligibility for benefits offered is based on employment status**

**QUALITY ASSISTANT**:
($45,449.88 - $51,540.17 Annually)

***

**CANDIDATE PROFILE**

**EDUCATION & EXPERIENCE**:

- High school diploma plus post-secondary courses in office administration, business administration, or customer service.
- Some experience in an office environment and in a customer service role providing detailed information to the public.
- Or an equivalent combination of education, training, and experience acceptable to the Employer.
- Criminal Record Check Required

**KNOWLEDGE, SKILLS AND ABILITIES**:

- Sound knowledge of government and community agencies and the services they provide, affordable housing programs, and housing clientele.
- Sound knowledge of general office procedures and systems.
- Ability to deliver training and presentations to housing providers and internal staff
- Ability to demonstrate patience and respect and exercise tact, diplomacy and good judgement when dealing with upset, angry or abusive clients with diverse cultural, educational and socio-economic backgrounds.
- Ability to establish and maintain effective working relationships with staff, the public, and housing providers.
- Ability to plan, meet deadlines and adapt to critical priorities in an environment with competing priorities and a heavy and diverse workload without compromising the quality of work.
- Ability to multi-task in a fast-paced environment.
- Ability to work independently and to contribute and co-operate in a team environment.
- Ability to type minimum 40 words per minute
- Solid command of English grammar, spelling and punctuation.
- Strong verbal and written communication skills
- Strong conflict resolution skills
- Strong analytical, mathematical, and problem-solving skills.
- Strong attention to detail
- Occasional travel may be required

**How to Apply**:
(When there is a pop up asking if you wish to view only secure items, press no)

We didn’t become one of BC’s Top Employers and one of Canada’s Greenest Employers without a lot of thought, care and consideration for our team and environment. Our supportive and collaborative workplace balances engaging and challenging work with personal development and wellness initiatives.

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