Customer Service Representative

6 months ago

Elora, Canada BMO Financial Group Full time

125 Geddes Street Elora Ontario,N0B 1S0

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.
- **Qualifications**:

- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).

**Compensation and Benefits**:
$33,850.00 - $43,500.00

**Pay Type**:
Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

  • Customer Service Representative

    2 months ago

    Elora, Canada My Next Promo Full time

    *Overview* *Duties* - In office work. - Provide information about products and services, answer questions, and resolve complaints - Utilize data entry skills to update customer records accurately - Analyze customer needs to recommend the most suitable solutions - Maintain a high level of phone etiquette during all interactions *Skills* - Fluency in English...

  • Customer Service Ambassador

    1 month ago

    Elora, Ontario, Canada Great Canadian Entertainment Full time

    Job SummaryGreat Canadian Entertainment is seeking a highly skilled and customer-focused Guest Services Representative to join our team. As a key member of our operations team, you will be responsible for providing exceptional service to our guests, ensuring a safe and welcoming work environment, and contributing to the overall success of our casino.Key...

  • Guest Services Representative

    6 months ago

    Elora, Canada Elements Casino Grand River Full time

    **Elements Casino Grand River is seeking a Part-Time Guest Service Representative.** **Position Summary** Under the direct supervision of the Operations Managers and/or Operations Supervisors, this position is responsible for providing outstanding customer service while contributing to a safe and welcoming work environment for all team members. Ensures...

  • Part-time Guest Services Representative

    6 months ago

    Elora, Canada Elements Casino Grand River Full time

    **Elements Casino Grand River is seeking a Part-Time Guest Service Representative.** **Position Summary** Under the direct supervision of the Operations Managers and/or Operations Supervisors, this position is responsible for providing outstanding customer service while contributing to a safe and welcoming work environment for all team members. Ensures...

  • Part-time Guest Services Representative

    6 months ago

    Elora, Canada Great Canadian Full time

    **Elements Casino Grand River is seeking a Part-Time Guest Service Representative. **Position Summary** Under the direct supervision of the Operations Managers and/or Operations Supervisors, this position is responsible for providing outstanding customer service while contributing to a safe and welcoming work environment for all team members. Ensures...

  • Part-time Guest Services Representative

    5 months ago

    Elora, Canada Great Canadian Entertainment Full time

    Elements Casino Grand River is seeking a Part-time Guest Services Representative to join our team! All candidates must be ready and willing to work all shifts including days, evenings, weekends, and holiday. Position Summary Under the direct supervision of the Operations Supervisor(s), this position is responsible for providing outstanding customer...

  • Sales Representative

    5 months ago

    Elora, Canada Gladiator Pro Wash Full time

    **HELLO!** **Gladiator Pro Wash** is looking for new Sales Representatives to add to our growing team. We have so much demand for our services, we can't keep up!!! **Gladiator Pro Wash** delivers **Wellington County’s** highest quality property services. If you've dreamed of selling something you can truly be proud of and believe in, this is your...

  • Environmental Services Attendant

    1 week ago

    Elora, Ontario, Canada CB Canada Full time

    About the PositionThis is a customer service focused role where you will be responsible for maintaining a clean and safe environment at our property.Key ResponsibilitiesPerform housekeeping, heavy cleaning, and sanitization duties in assigned areasEnsure environment is safe and hazard-freeAssist in maintaining good public relations with patrons by achieving...

  • Part-time Guest Services Representative

    6 months ago

    Elora, Canada Great Canadian Full time

    **Position Summary** Under the direct supervision of the Operations Supervisor(s), this position is responsible for providing outstanding customer service while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's...

  • Part-time Guest Services Representative

    5 months ago

    Elora, Canada Great Canadian Full time

    **Position Summary** Under the direct supervision of the Operations Supervisor(s), this position is responsible for providing outstanding customer service while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's...

  • Part Time Guest Services Representative

    7 months ago

    Elora, Canada Great Canadian Full time

    **Position Summary** Under the direct supervision of the Operations Supervisor(s), this position is responsible for providing outstanding customer service while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's...

  • Customer Experience Associate

    5 months ago

    Elora, Canada TD Bank Full time

    **Customer Experience Associate**: - 417769BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 192 Geddes Street **Employment Type** - Regular **City** - Elora **Time Type** - Part Time **Province/State** - Ontario **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD Canada...

  • Customer Experience Associate

    5 months ago

    Elora, Canada TD Bank Full time

    **Customer Experience Associate**: - 424706BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 192 Geddes Street **Employment Type** - Regular **City** - Elora **Time Type** - Part Time **Province/State** - Ontario **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD Canada...

  • Regional Sales Manager

    5 months ago

    Elora, Canada Polycorp Ltd Full time

     Manage and direct sales activities in the division via respective Account Managers and Customer Service Representative.  With Division Management, develop sales and expense budgets and actions to meet them.  With Division Management, plan trade show and other marketing activities to support sales targets.  Develop and manage all aspects of...

  • Regional Sales Manager

    6 months ago

    Elora, Canada Polycorp Ltd Full time

    Manage and direct sales activities in the division via respective Account Managers and Customer Service Representative. - With Division Management, develop sales and expense budgets and actions to meet them. - With Division Management, plan trade show and other marketing activities to support sales targets. - Develop and manage all aspects of customer...

  • Food Service Attendant

    4 weeks ago

    Elora, Ontario, Canada SUBWAY Restaurant Elora Full time

    Job Summary: We are seeking a highly motivated and detail-oriented Food Service Attendant to join our team at SUBWAY Restaurant Elora. As a Food Service Attendant, you will be responsible for providing exceptional customer service, preparing and serving food, and maintaining a clean and safe work environment.Key Responsibilities:Prepare and serve food to...

  • Food Service Team Member

    4 weeks ago

    Elora, Ontario, Canada SUBWAY Restaurant Elora Full time

    We are seeking a skilled Food Service Team Member to join our team at SUBWAY Restaurant Elora. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a clean and welcoming environment for our customers.Key Responsibilities:Cleanliness and Sanitation: Maintain a clean and sanitized environment, including...

  • Kitchen Service Associate

    2 weeks ago

    Elora, Ontario, Canada Handsome Devil Bistro Full time

    Handsome Devil Bistro seeks a dedicated Kitchen Service Associate to join our team. As a key member of our kitchen staff, you will be responsible for delivering exceptional service to our customers.Key ResponsibilitiesBring clean dishes, flatware, and other items to serving areas and set tablesClear and clean tables, trays, and chairsOperate dishwashers to...

  • Automotive Service Advisor

    5 months ago

    Elora, Canada Ennotville Garage Ltd Full time

    **Service Advisor** **Benefits** **Medical, Dental, Vision Insurance** **Salary**: $22.00-$29.00 per hour **Benefits**: - Dental care - Vision care Schedule: - Monday to Friday Supplemental pay types: - Overtime pay Ability to commute/relocate: - Elora, ON N0B 1S0: reliably commute or plan to relocate before starting work...

  • Food Service Team Member

    4 weeks ago

    Elora, Ontario, Canada SUBWAY Restaurant Elora Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Food Service Team Member to join our team at SUBWAY Restaurant Elora. As a Food Service Team Member, you will be responsible for providing exceptional customer service, preparing and serving food, and maintaining a clean and safe work environment.Key ResponsibilitiesCustomer Service: Greet...