Assessment Worker

6 months ago

Mississauga, Canada Regional Municipality of Peel Full time

**Job Description**:
**Assessment Worker, Income and Social Supports**

**Human Services - Income and Social Supports**

**CUPE LOCAL 966**

**Status**:5 Regular Full-time and 5 **Contract Full-time up to 12 months**

**Salary Range**:$**55,113 to $64,769 **per annum**

**Work Mode**:Remote **_see below for more details about this work mode._**

**Location**:7120 Hurontario St., Mississauga**

**Hours of Work**:35 hours per week**

**Who we are**:Income and Social Supports provides Peel residents with the supports needed to help navigate and access income and stability supports to enable self-sufficiency and improved quality of life. We deliver an efficient, inclusive and people-focused social assistance program and provide people with a range of services and supports to respond to their unique needs to enable employment opportunities and independence.

**What you will do in this role**:

- Provides primary access for Human Services clients and public on the phone, on line, mail and Teletypewriter
- Assess client needs for financial, employment, housing and childcare subsidy
- Employ a holistic approach to prioritize immediate needs for financial assistance, employment, children’s services or housing subsidy
- Utilizes comprehensive knowledge of legislation and approved procedures to assess pre-eligibility for assistance in all Human Services program areas
- Makes referrals to other internal and community resources that may meet their needs and complete required computer processing
- Schedules appropriate appointments in Centralized Booking System (CBS) based on clients’ circumstances, such as medical restrictions or language barriers
- Utilizes case management strategies to ensure timely follow-up and processing of caseload as per provincial standard
- Prepares statistical and administrative reports as required

**What the role requires**:

- High school diploma, plus 1 year of related experience within Human Services
- Excellent verbal and written communication skills
- Interpersonal skills to deal effectively with a variety of individuals
- Excellent assessment and problem solving skills
- Knowledge of relevant legislation/policy/procedures including Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), the Ontario Works/Ontario Disability Support Program, Day Nurseries, Social Housing Reform, Residential Tenancy and Human Rights Acts

**Skills/Abilities**:

- Knowledge of all Human Services program areas
- Knowledge of Regional, municipal and community services
- Computer skills, including: CBS, CMS, Social Assistance Technology, OCCMS, TTY and MS Office
- Good organizational and time management skills with accuracy to ensure correct and efficient data entry
- Ability to exercise judgment to support good decision making in stressful situations
- Mathematical skills to determine monthly income and/or earnings were applicable
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
- % in lieu of benefits
- Automatic enrolment into OMERS pension plan (where applicable)
- Accrue Vacation on a monthly basis starting at 2 weeks per annum
- Supportive leadership and a culture of respect and inclusion

**Preference will be given to qualified applicants who are currently in the bargaining unit.**

**Work Mode & Job Location**:
In this role you will have the ability to work mostly remote. You will be required to occasionally attend on-site meetings based on operational requirements at the **7120 Hurontario St., Mississauga** worksite. Your remote work location must be located within the province of Ontario.

**_
The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved._**

**Interview**: Our recruitment process will be completed with video conference technology.

As part of the Region’s ongoing commitment to health and safety, there are enhanced COVID-19 specific safety protocols and/or personal protective equipment requirements (e.g. masks, eye protection, etc.) in place to help protect health and safety. The additional requirements are determined based on the nature of the work being carried out.

About Us:
Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 175,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors,

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